Coordinator, Institutional Effectiveness and Assessment
Job Description
Compensation
Job Description Summary
The application deadline for this position is 11:59pm EST on January 20, 2025.Institutional Effectiveness and Strategic Planning leads strategic planning at Santa Fe College (SF), as well as integrated processes of planning and assessment for continuous improvement of academic programs, student support services, and operations.
The Coordinator for Institutional Effectiveness and Assessment advances institutional processes and practices that support student retention and achievement through continuous improvement and efficient operations, as well as compliance with institutional accreditation standards. The Coordinator is responsible for administering SF’s assessment management and student success and retention systems and takes the lead in configuring systems that support innovation and actionable data. As the primary administrator of Institutional Effectiveness systems, the Coordinator collaborates with internal stakeholders to develop and maintain EAB Navigate, SF’s early alert system, and implements system enhancements that support strategic initiatives and provide timely support and training to user groups. Additionally, the Coordinator supports SF’s centralized institutional planning database, Outcomes, Planning, and Assessment (OPA) by mining data and auditing the system for continual compliance and identifying opportunities to improve unit, program, and institutional planning.
Job Description
Responsibilities and Duties Include:
Works collaboratively with faculty and staff in the development, reporting, and analysis of outcomes assessment activities in order to improve/enhance student learning and college operations.
Partners with internal and external stakeholders, system users, and administrators to assess strategic use of systems, drive system enhancements, expedite resolution of issues, and improve input of and access to actionable data.
Compiles and reports compliance, usage, and student outcomes data visualizations for strategic planning and evaluation purposes and to inform decision-making and action planning.
Extracts, manipulates, and processes data utilizing a variety of resources, aligns analyses with the strategic objectives of the college, and provides advice on implications of results.
Confers with faculty and administration to determine issues and needs related to institutional effectiveness and assessment; implements and analyzes research studies.
Provides support for the development and implementation of institutional survey and academic program assessment processes.
Serves as a primary administrator of EAB Navigate, leads the cross-divisional leadership team and oversees the work of processing and workflow development.
Shares evidence-based practices that increase and/or accelerate student achievement, advance process improvements, and enhance EAB Navigate.
Provides timely support and training to user groups, including creating and maintaining documents, videos, and web resources; organizes vendor training when necessary.
Tests system development changes and updates prior to implementation to ensure issues are addressed appropriately; supports user review of alternative systems prior to software renewal.
Assists with the planning and hosting of college workshops, seminars, and events related to institutional effectiveness and assessments.
Supports the development, implementation, and evaluation of the Strategic Plan as it relates to institutional effectiveness and assessment.
Analyzes documents within the assessment management platform, including annual planning unit reviews and triennial program reviews, to compile institutional effectiveness reports and support strategic plan assessment for the Resource and Planning Council.
Partners with Information Technology Services (ITS) and Institutional Research (IR) to ensure appropriate data management and analysis operations, including data and analytics reliability and accessible reporting.
Supports Institutional Effectiveness and Strategic Planning events by processing and transcribing participant artifacts into Excel workbooks and other digital formats.
Demonstrates proactive, collaborative, and active engagement with members of the department and college employees; assists the department with routine and special projects, including research, data compilation, and report preparation.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.
Reports to: Associate Vice President, Institutional Effectiveness and Strategic Planning
QUALIFICATIONS
Required: A bachelor’s degree in information science, education, statistics, mathematics, business-related fields, or other relevant areas with two (2) years of related work experience in areas of data collection and analysis, student support services, and program assessments.
Additional Requirements: A criminal background check will be conducted. Must be able to demonstrate proficiency in Microsoft Excel and Word and have effective oral and written communication skills.
Preferred: A master’s degree in a related field and prior experience using EAB Navigate, as well as experience with QuickBase platform/application development. Proficiency in creating pivot tables and other data visualizations; instructional design experience; database and systems management experience; and prior experience developing accessible training materials.
General Knowledge, Skills, and Abilities
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
*Please mention you saw this ad on AcademicJobs.*
