Assistant Director of Infrastructure Operations
Job Description
Assistant Director of Infrastructure Operations
DevOps Infrastructure, Rose Hill
Fordham University
Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.
- Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
- We offer tuition remission for employees and their dependents
- A generous employer match towards a 403(b) retirement plan.
- As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
- As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
- University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.
Hybrid Policy:
Please review the Hybrid Policy here.
Position Summary
Reporting to the Director of Infrastructure Services, the Assistant Director, Infrastructure Operations, assists the Director with implementation, maintenance, support, and monitoring of all aspects of the University data center facilities and communications closets, and supports operations and administration of voice and data network components located on all campus locations.
This position is responsible for identification and mitigation of single points of failure, process improvements, automation opportunities, and other factors that increase the availability and resiliency of the network. Additionally, this position analyzes network feedback and recommends upgrades and changes.
This position may require occasional evening, weekend, and holiday hours.
Essential Functions
- Ensures the network is in a good operational state.
- Uses various enterprise monitoring tools to review anomalies and alerts related to the enterprise network, and ensures final integration of network elements into monitoring systems.
- Provides first-level guidance/direction to the network operations team, network engineers, consultants, and other IT staff members and ensures that tickets are resolved in a timely manner.
- Improves the wired and wireless network by analyzing client and system feedback.
- Ensures all network hardware is inventoried and has the latest operational software.
- Responds to internal/external requests regarding network expansion and additional services.
- Works with team members and users to create a complete package of documentation and training materials.
- Works with team members to analyze the nature of user problem reports and requests and develop the most appropriate solution.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.
Additional Functions
- Provides expertise on campus networking to departments, campus task forces, and other committees.
- Plans and implements changes to the wireless network based on collected data and tickets.
Required Qualifications: Education and Experience
- Bachelor’s degree
- Minimum of five years of experience in infrastructure operations
- Minimum of one year of experience managing technical staff
- IT Information Library Foundations Certification (ITIL)
- Experience in all major network technologies such as switching / routing, WAN, WLAN, cloud-based network services, and SD-WAN.
Required Qualifications: Knowledge and Skills
- Working knowledge Google Suite, MS Office Suite (Windows, Excel, Word, PowerPoint, Project, Visio).
- Demonstrated ability to analyze and identify functional and technical opportunities, risks, and issues and direct others on the appropriate course of action.
- Excellent communication and presentation skills.
- Strong analytical and technical problem-solving skills.
- Ability to manage own workflow and work outcomes independently.
- Strong customer service skills.
- Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Preferred Qualifications
- Demonstrated understanding of higher education’s technical, business, and cultural environment.
Minimum Starting Salary: $98,500
Maximum Starting Salary: $123,000
Note: Salary is commensurate with qualifications, experience, and skills.
START DATE: ASAP
APPLY HERE: https://careers.fordham.edu/postings/8635
ABOUT FORDHAM
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
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