Senior Business Office Technician
Job Description
Senior Business Office Technician
Overview
Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources – located in Blackwood, Camden and Cherry Hill – and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management and collegial discussion of diverse ideas and opinions.
Location Blackwood Campus
Department ACCOUNTING OPERATIONS
Days and Hours AY:M-F 8:30am-4:30pm; SMR: M-Thur 8:00am-5:00pm
Requisition Number
Job Description
POSITION GOALS
· To support the Business Office responsibilities to students and the College community.
· To provide support to the Financial Administrative Services Department.
· Demonstrate and promote a culture of diversity, equity and inclusion
ESSENTIAL FUNCTIONS
· Provides remote coverage for telephone and email inquiries as needed, using professional judgment to respond to a variety of customer service requests, in a friendly and courteous manner.
· Processes payments and other related financial transactions
· Perform reconciliation between the Student Information System and Finance Enterprise, including third party payments, ACH, wires, NSF transactions and Chargebacks
· Process daily reconciliation for TouchNet C/R sessions and interface to bank
· Perform Journal entries related to cash and third party payments
· Review and process Stop Payment request for student refunds utilizing Colleague, Finance Enterprise and bank resources
· Assist with maintenance of student bankruptcy filing and write-offs
· Initiate NSF and ACH returns process
· Assist with student refunds and eRefunds and bank interface in established time frames
· Ability to work directly with people from diverse racial, ethnic and social economic backgrounds.
· Answers questions about College-wide services and directs visitors, faculty, staff and students to appropriate offices/services.
· Develops and maintains knowledge about College services such as advising, financial aid, WebAdvisor, testing, location of classes and events, etc.
· Perform monthly interface transfer and reconciliation between Colleague and Finance Enterprise
· Assists in reconciling external collection efforts and prepare invoice for payment
· Assists in reconciling all student Accounts Receivables for financial reporting
Minimum Qualifications
· Bachelor’s Degree required.
· Five years’ experience with accounting and finance or related field.
· Three years of customer service experience with evidence of an exceptional customer service orientation and the willingness to go beyond the expected in delivering services
· Superior interpersonal and judgment skills
· Good oral and written communication skills
· Analytical and detail oriented with problem solving skills
· Ability to work in an intense environment with a diverse population
· Computer skills, including aptitude to master basic functions in Colleague, the College’s student information system; experience using office productivity software and Touchnet, the College’s E-commerce software, as well the College Financial system, One Solution
· The ability to work independently and as part of a team.
Benefits
Camden County College offers a comprehensive benefits package to our full-time employees that includes medical, prescription, dental plans, life insurance, short & long- term disability, retirement plans, and a flexible spending account. The College also offers a generous paid time off policy, as well as paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.
Published Salary Range $50,000-$53,000
Job Open Date 09/03/2024
Open Until Filled Yes
Job Category Administrative/Staff
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