Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• 3 years of housekeeping management experience. Working knowledge of housekeeping program development and planning.
• Knowledge of safety/OSHA standards. Experience with inventory control.
• Software skills: proficient with Microsoft Office suite.
• Financial analysis skills related to housekeeping management. Purchasing and procurement experience is necessary.
• A valid driver’s license.

Additional Preferred Qualifications

• Position prefers candidates with strong oral and written communication skills in English and Spanish languages.
• 3-5 years full-time supervisory experience in higher education.
• Highly effective interpersonal communication skills in 1 on 1 and group settings, and as a presenter / trainer; demonstrated commitment to diversity, equity, inclusion and belonging.
• Ability to effectively communication and connect with individuals with lived experience different than their own.
• Strong organizational, planning, analytic, and problem-solving skills; demonstrated crisis management skills; excellent judgment and ability to handle challenging conversations with students, staff, collaborators, and student family members; demonstrated experience effectively training professional and student staff in multiple topic areas.
• Experience running searches for professional and student staff; experience facilitating restorative and challenging dialogues.

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Provide direct weekly highly effective supervision, individualized ongoing professional development and feedback, and performance review of 6 professional staff.
• Lead project teams with additional professional staff in specific job areas overseen by the Assistant Director.
• Indirectly supervise approximately 50-75 professional and student staff.
• Provide oversight, training, and direction for weekly meetings with supervisees to discuss strategies and ideas in relation to housekeeping operations.
• Develop data driven and best practice expertise in functional areas.
• Solicit and be responsive to feedback to help foster a participative and productive work environment.
• Recruit, train, support, and find ways to retain team leads and building service workers.

Duty/Responsibility

• Inspire all staff to embrace the department’s mission, vision, and values.
• Work with other members of the leadership team to assess, implement, and continually evaluate our mission, vision, and values.
• Each Assistant Director has decision-making authority for certain department-wide responsibilities.
• Maintain and oversee standards and specifications for cleanliness in all residence halls.
• Develop and implement a quality assurance program to include a formalized inspection process with reported results.
• Review and execute programs for routine academic year cleaning, and restorative cleaning when able.
• Provide progress reporting to Housing Leadership Team and the Director.
• Recommend department policy and procedural changes.

Duty/Responsibility

• Work with Housing Leadership Team and other staff to assess, implement, and analyze our mission and values.
• Develop and manage the equipment program to include inventory tracking and control, repairs, preventative maintenance and the development and implementation of an annual replacement program.
• Work with USNH procurement in acquiring new equipment through formalized bids or comparative pricing through term contract vendors.
• Utilize the surplus/scrap program when replacing old equipment.
• Review and analyze information in relation to survey data, qualitative data.
• Develop goals, objectives and assessment for assigned areas of responsibility.
• Demonstrate commitment to professional development and engagement in activities on campus that connect housekeeping staff.
• Develop and facilitate ongoing training for professional and student housekeeping staff on a variety of topics.
• Assist the Director of Housing in the development of the Housing budget.
• The annual budget for Housing is approximately $54 million; assume direct responsibility for managing certain accounts within the department budget.
• Other duties as assigned.

Duty/Responsibility

• Maintain positive and effective relationships with multiple departments, vendors, and organizations outside of the Housing department.
• Successfully collaborate with many campus partners to benefit the overall campus climate and student experience.
• Cultivate and maintain positive and effective working relationships with multiple departments and organizations in Student Life.
• Regularly talk with Human Resources and the Civil Rights and Equity Office to talk through personnel concerns and to develop training for staff.
• This includes professional and student organizations.
• Participate as a member of divisional teams and committees and/or assume leadership of such teams as appropriate.
• Be a reliable, positive representative of the department focusing on strengthening our services to students, staff, and summer guests.

Duty/Responsibility

• Participate in an on-call rotation to respond and represent the Department of Housing during facilities emergencies.
• Manage restoration efforts including communication with staff, students and parents following emergencies.

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