Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Position Purpose:

The Senior Manager, Consumer and Market Insights, is a lead strategic partner for key Petco functions including, but not limited to Merchandising, Marketing and Ecommerce. This individual is responsible for providing insights into the pet parents, Petco customer, competition and marketplace. Critically, in partnership with cross-functional teams, translating those insights into actionable merchandising, marketing and innovation strategies and initiatives. Expert proficiency in custom market research, syndicated data analysis, and secondary research resources is required to create relevant insights plans and leverage all tools at your disposal to inform business recommendations. This role reports to the Senior Director, CMI and has 2 direct reports.

Primary Responsibilities:

This individual is the go-to thought partner for their business areas who brings value through insights, strategic thinking and creative problem solving.

• Strong and collaborative leader

• Expert proficiency in custom market research, syndicated data analysis and secondary research

• Synthesize information across multiple data sources to formulate insights

• Translate insights into meaningful actions based on strong business acumen

• Drive for results with a sense of urgency

• Curiosity and ability to dig below the surface for the most impactful insights

• Very strong verbal and written communication skills

• Enable cross-functional partners to successfully apply insights to their business area

• Manage multiple initiatives simultaneously

• Navigate ambiguity in a fast-paced environment

Specific Duties Include:

The CMI team lead and key contact point for Petco partner teams to deliver actionable customer and consumer insights & analysis to support merchants, marketing, ecommerce, & operations teams. Develop annual & ongoing consumer insights plans that assist in solving complex business issues and drive continuous improvement in key customer metrics: retention, acquisition, conversion, cross selling, customer migration, lifetime value, etc. Build learning plans in support of known business initiatives and to inspire future business-building opportunities. Synthesize and integrate consumer/marketplace insights to inform current issues, opportunities and business challenges. Enable fact-based decision-making by being a strong voice that advocates for the consumer and creatively solves for what is possible within business realities. Play an active role on cross-functional teams related to brand strategy, marketing communications, innovation, and customer activation. Work directly with key stakeholders on topics covering all areas of the business, including product innovation, category & shopper insights, channel & market performance, segmentation, brand positioning & awareness and store design.

• Manage project execution including identification of optimal methodology, outlining project plan, anticipating potential executional issues and coordinating resources to deliver project in most high quality, timely manner.

• Utilize secondary research sources such as Nielsen, IRI, Numerator and Euromonitor to provide analyses and understanding of Petco's business performance.

• Interact professionally and effectively through verbal and written communications with internal partners and external vendors. Key focus on storytelling, creativity and bringing insights to life in a relatable, straightforward manner.

• Prioritize and accomplish multiple tasks within established timeframes and in accordance with business needs to ensure projects are executed in a timely manner. Manage and mentor 2 direct reports.

Other Duties and Responsibilities:

• Devise and implement templates and processes that increase efficiency when analyzing and gathering data.

• Prioritize and accomplish multiple tasks within established timeframes and guidance.

• Perform other related duties, tasks and responsibilities as required, assigned and directed.

Nature of Supervision:

The Partner will be expected to work autonomously from the inception of an insights project to results presentation with guidance where necessary.

Education and Experience:

Requires a bachelor's degree, preferably in Marketing, Data Analytics, or Social Sciences (Anthropology, Economics, Psychology or Sociology). MBA or other advanced degree preferred. Requires 10 years of work experience in related fields (e.g. consumer insights, customer analytics). "Client" side experience is most preferable. Must have in-depth experience creating effective research plans and insights storytelling and ability to work with multiple resources to ensure adherence to scope & project timelines. A minimum of 10 years of experience in the following is also required:

• Desire/ability to contribute and influence across levels and functions.

• Creativity, innovation, initiative, follow-through, communication, and priority-setting.

• Leadership through envisioning, direction setting and enrolling others, and thinking/problem solving.

• Strong analytical skills using multiple data sources. A statistical qualification is not required, but comfort with data analysis is essential.

• Excellent verbal presentation and written communication skills are required including the ability to provide support and share findings with internal partners.

• Research experience in a retail organization is a strong plus.

• Advanced Excel skills (pivots, lookups, macros, dashboards, etc.) a plus.

• Survey Design - Experience designing surveys.

Work Environment:

Most tasks are performed while seated indoors at a personal computer. Limited travel to vendors, seminars and/or conferences may be required periodically throughout the year.

Contacts:

Interaction with numerous internal departments including but not limited to Marketing, Analytical Services, Merchandising, Creative and E-Commerce; may range from the routine exchange of information to the analyses, evaluation and resolution of complex logistical issues. Externally, the position will deal with research vendors, advertising agencies and product/service vendors usually exchanging information, providing instruction, or resolving somewhat complex problems.

The above description is meant to provide an overview/summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. PETCO reserves the right to modify the content formally or informally, either verbally or in writing, at any time without advance notice and employees are required to follow any other job-related duties/functions requested by their supervisor. Further, all employment at PETCO is of an at-will nature and, as such, the company reserves its right to terminate any position or employee (with or without notice and with or without cause) within its discretion.

#LI-CS1

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

/ year

Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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