Position Details

Position Information

Recruitment/Posting Title	Assistant Director HR/Payroll Shared Services
Job Category	Staff & Executive - Human Resources
Department	UHR- OneSource Service Center
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Assistant Director HR/Payroll Shared Services for department of University Human Resources. The Assistant Director HR/Payroll Service is a key position within the leadership team of Rutgers Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university. The Assistant Director of Service Center Operations will work closely with other service center leaders to set, monitor, and review service center strategic direction and integrated planning process. In addition, this position will be responsible for providing leadership and direction for portfolio expansion and reporting and analytics to support the growth and development of the Service Center. The position serves as a direct supervisor to the OneSource leadership team (HR/Payroll Shared Service Managers, Leave Administration Manager, Benefits Enrollment Manager and Strategy Team Manager) and is ultimately responsible for their performance. Among the key duties of the position are the following: Creates a strategic direction that supports Shared Services Center’s vision, development, sustainability, and growth. Leverages technology to increase quality, dive efficiencies and decrease costs across all the services that OneSource Shared Service Center provides. Increases positive university-wide impact of the Shared Services Center. Increase and maintain a high customer satisfaction across all the services that OneSource Shared Service Center provides. Develops a strong business case with reports and analysis to support OneSource Shared Service Center initiatives. Successfully transition additional services and customers into the OneSource Shared Service Center. Develops and oversees implementation of OneSource Operations’ recruiting, training, and employee development activities, and leads development and monitoring of all key performance indicators established for OneSource and employee self-service functionality.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement
FLSA	Exempt
Grade	07
Position Salary
Annual Minimum Salary	88210.000
Annual Mid Range Salary	111651.500
Annual Maximum Salary	135093.000
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree in a related field from an accredited college or university. Five years of progressive experience working in an HR/Payroll Environment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Proven track record implementing change across a team to improve quality and performance. Proven track record operating in a unionized environment. Proven track record managing a team that specializes in any of the following areas: Call Center. Health and Welfare Benefit Administration. Pension Administration (Defined Benefit and/or Defined Contribution). Leave Administration. HRIS Administration. ServiceNow Development. Skills and Abilities Team leadership. Employee development and training. Customer account and service management. KPI design and analytics. Case management system design, development, and configuration. Knowledge management design, development, and configuration. Excellent written and verbal communication skills. Performance management, analytics, and clear communication of results. Ability to resolve a broad scope of issues from both technical and account management perspectives.
Preferred Qualifications	Master’s degree in a related field from an accredited college or university. Five years of increasing responsibility managing a team in a shared services environment focused on delivering transactional HR and Payroll services to a large, complex, organization. Manager of Managers.
Equipment Utilized	PeopleSoft. Case Management System. Knowledgebase System. MS Office Tools.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	23ST2518
Posting Open Date	09/14/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement