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Admission Advisor Manager - Central College
We are looking for a Manager for the Admission Advisor team who will bring academic and industry expertise and be a part of the growing Mosiac that is HCC.
Works closely with college leadership to effectively develop and implement the College’s strategic enrollment management plan and provides direct leadership and supervision to the Admissions Advisors. Oversees all aspects of college enrollment and is responsible for developing, implementing, and overseeing the execution of the comprehensive enrollment plan with appropriate goals that include strategies to recruit and enroll students.
Lead the Department in establishing and achieving annual goals and objectives. Responsible for developing, reviewing, modifying, and implementing recruitment procedures and guidelines.
Responsible for supervising and training Admissions Advisors to include performance evaluations.
Responsible for the implementation of the Customer Service Model of Excellence.
Provide department leadership and consistent services by implementation of Institutional procedures, forms, and reports.
Identify best practices and apply consistently.
Develop annual enrollment forecasts, predictive models and budgets in collaboration with Dean of Students. Build, lead and motivate the appropriate teams to ensure enrollment goals are met.
Manage departmental budget and serve as the signature authority. Provide oversight and approval of purchase of office supplies and advising materials.
Provide training opportunities and keep department abreast of new developments and innovation within the recruitment and outreach profession.
Represent the department at System-wide meetings.
Provide comprehensive statistical and data-informed analyses necessary to make sound policy decisions for the successful onboarding of a caseload of prospective students. Provide a seamless High School to College transition. Track student progress and provide reports to college leadership.
Assist with college recruitment activities to include arranging on-site College visits for parents and students, pre-enrollment workshops, and new student orientation.
Coordinate enrollment activities, such as College & Career Fairs, Open Houses, Admissions & Registration Fairs and other enrollment events.
Evaluate and improve student enrollment experience practices, including timely, effective and position engagement with students and families throughout the community.
Interpret admissions assessment scores from High Schools to see if further testing is needed. Assist COE with the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc.
Work closely and establish positive relationships with High School College and career advisors, counselors, and departments; including charter, private schools, community organizations and partners.
During peak enrollment periods, directly work with students on campus; assisting admissions and advising.
Provide information and referrals to students needing services such as: tutoring, testing, career counseling, financial aid, disability services, etc.
Provide online advisement services via email, phone, and other applicable technology to students to include out-of-state and Distance Education students as needed.
Assist in retention activities of College including Early-Alert and as team members within the Success Center.
Establish and maintain interdepartmental relationships with all Student Services and instructional programs.
May work flexible hours to include evenings and weekends.
Perform other duties, tasks and assignments as required.
Education & Experience
- Bachelor’s degree required
- Master’s degree preferred
- 3 years work experience in an institution of higher education advising/recruitment setting required; including 2 years supervisory experience
- Higher Education and CRM product experience preferred
- HCC College Leadership Program preferred
Licensing & Certification
- Valid Texas Driver License
- MS Office Programs
- Information Management Systems
- Budget Management
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Houston Community College is one of the largest institutions of higher education in the country with 23 operating locations and more than 100,000 students each semester, including more international students (nearly 8%) than any community college in the country. HCC provides academic courses for transfer to four-year institutions, technical degrees and certificates in more than 70 fields of work, continuing education, corporate training, lifelong learning and enrichment programs, the largest adult education program in Texas and a diversity of Distance Education offerings (18,000 online students and growing). Since opening in 1971, more than 2 million students have obtained education and training from Houston Community College.
HCC’s international profile was recently featured in a New York Times article: “Few campuses illustrate globalization better than Houston Community College, which tops the institute’s list of colleges that grant associate degrees. HCC has 5,208 international students from 200-plus countries, more foreign students than any other two-year college. And among all institutions of higher education, four- or two-year, it ranks 29th, ahead of prestigious destinations like Stanford, the Massachusetts Institute of Technology, George Washington University and the University of California, Davis.”
Houston Community College’s Vision “to be a leader in providing high quality, innovative education leading to student success and completion of workforce academic programs – and to be responsive to community needs and drive economic development in the communities they serve,” continues to be realized daily, as more students get placed into jobs and with more exemplary workforce programs than any college in Texas (twenty-six have been rated exemplary by the Texas Higher Education Coordinating Board), first in the nation in producing minority graduates in the country among 2-year public community colleges, more classes taught by PhD’s, and the nation’s most innovative financial aid programs. HCC’s ROI to the community is $5 for every $1 invested; past students have contributed $4 billion to the community. One of HCC’s campuses - Coleman College for Health Sciences - has a stated vision to be the preeminent health sciences community college in the nation, providing its students unsurpassed access to world-renowned health science resources as a member institution of the Texas Medical Center – the world’s largest medical district with one of the highest densities of clinical facilities for patient care, basic science, and translational research of any location on the planet.
Select candidate will discover an environment where professional satisfaction and career achievement are paired with optimal quality of life in an economically thriving and highly desirable metropolitan area in vibrant, diverse Houston, allowing students, faculty and staff to draw on a wealth of resources. The city is rich in the arts and culture, thanks to its world-class performing arts organizations and renowned museum exhibitions, and is also a major economic and business hub. Twenty-one Fortune 500 companies are headquartered in Houston - second only to New York City. Family members of all ages will find the elements that contribute to a safe and enjoyable lifestyle. It's all here for the academic executive professionally prepared to grasp this superb opportunity.
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity
PO Box 667517
Houston TX, 77266
713 718.8271 or Institutional.Equity@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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