Job Description

Manager, Law Media Services

Law School Information Systems, Lincoln Center

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

• Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents
• A generous employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 10 vacation days, 12 sick days, 4 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
• University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

The Manager of Law Media Services will oversee the day-to-day operation of the school’s Media Services support desk and assume full responsibility for the design and maintenance of the school’s Audio Visual technology infrastructure. As head of the area, the Manager of Law Media Services will ensure all AV support requests, whether event or academic related, are attended to timely, accurately, and resolved to the customers’ satisfaction. Further, he/she will liaise with resources both within the Law School and at the University to ensure audiovisual services are provided at the highest levels possible.

Essential Functions

• In concert with the CTO, plans, designs, and coordinates the implementation of audio visual technology that enables the school to fulfill its mission and service, as well as allow it to keep abreast with industry trends and standards
• Assesses and coordinates all necessary audiovisual checks and repairs to ensure the school’s audio visual technology infrastructure functions at optimal levels
• Oversees the Law Media Services daily tasks including but not limited to, tracking AV requests, actively monitor events/recordings, and personnel assignments to ensure requests are attended to promptly
• In coordination with the event’s sponsor, oversees the pre-testing and the-day-of AV event duties to ensure successful completion of requested tasks
• Liaises with the Office Manager to ensure customers are quoted and billed for services
• Supervises daily checks to ensure microphones/clickers are returned to their original location
• Manages the production of audio and video editing/recordings
• Assists faculty, staff and sometimes student with their instructional technology needs
• Administers and provides training on how to utilize classroom technology, engagement and polling applications, course management platforms, and the school’s email marketing tool
• Spearheads personnel management duties including recruiting and training staff, management of staffing vendors, performance appraisals, etc
• Analyzes and reports on AV service requests to ensure customer service standards are being met and to determine where improvements are needed
• Creates and disseminates the requisite user documentation and guides

Required Qualifications

• High School Diploma or equivalent
• Minimum four years of audiovisual experience with a minimum of two years of staff supervisory experience
• Knowledge of IP Networks, AV switchers, AV control systems, wired and wireless microphones, projectors, cameras, speakers, interactive boards, recorders, TVs, etc.
• Proficient with recording systems, audio and video editing software packages, digital signage solutions, live casting platforms, as well as web and video conferencing solutions
• Expertise with Crestron products including DM switchers, control processors, panels, and Room View software system
• Experience with BIAMP audio control systems and Canvas
• Familiarity with Echo360 hardware and software recorders, as well as Echo’s engagement tools
• Ability to troubleshoot and repair basic audiovisual equipment/connectivity problems
• Expertise with web conferencing platforms (Skype, Hangouts, WebEx, Zoom, etc.)
• Familiarity with learning management systems (i.e., Blackboard) and polling solutions/services
• Demonstrated experience with presentation tools such as Microsoft PowerPoint, KeyNote, and Google Slides
• Proficient with Microsoft Windows & Office Suite, Web Browsers, Adobe, and other desktop productivity packages (Google Apps, Office365, etc)
• Proven track record of working with customers/clients in a customer service capacity
• Self-sufficient, innovative, and able to identify and complete tasks with little to no guidance
• Ability to learn quickly with good problem-solving skills
• Strong customer service, mentoring, and coaching skills
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications

• CCNA, Network+, A+, PMP, ITIL, or Agile certifications are a plus

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/3523

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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