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Coordinator 2, Online Student Success, Temporary

Job Description

Position Title

Coordinator 2, Online Student Success, Temporary

Open Internally or Externally


Reports to (title)

Director, Contact Center


Contact Center-4J3

Requisition Number


Position Type


Job Category




Starting Salary

$44,904.00 - $45,332.00

Job Open Date


Open Until Filled


Priority Review Date


Job Summary

The Coordinator 2, Success Coach with Salt Lake Community College (SLCC) has primary responsibility for developing and implementing direct services and resources to assist students with academic concerns, course difficulties, academic self-efficacy, financial and time management, basic and advanced academic behaviors, program progression, and other duties as assigned. This position requires a proven record of excellent interpersonal communication, knowledge of academic advising and college student retention, ability to synthesize and take action on complex information, and the skills to professionally represent the college to diverse constituencies.

Specific duties include, but are not limited to:
  • Provide individualized outreach to students.
  • Initiate and maintain regular contact with students, helping learners who are underperforming find appropriate resources.
  • Liaison with staff to identify learners who are high-risk.
  • Collaborate with other departments to implement strategies and support learners in self-esteem and confidence-building activities.
  • Draw up agreed-upon action plans with learners, outlining the aims of mentoring; monitor student progress.
  • Serve on division and college committees.
  • Participate in, and lead, when necessary, orientation sessions.
  • Help develop, organize, and run workshops (virtual and in-person).

This is a work-from-home position for SLCC that adheres to all Contact Center and College work-from-home policies. Candidates must reside in the state of Utah.

Employee will be expected to visit campus whenever is necessary, for training, meetings, presentations, or any other reason determined by the Director.

This position may include evening and Saturday hours.

Essential Responsibilities and Duties

Initiate and maintain regular (at least weekly) contact with students, provide individualized outreach to students, monitor action plans with learners, and monitor student progress.
Liaison with staff to identify learners who are high-risk. Collaborate with other departments to implement strategies and support learners in self-esteem, and confidence building activities. Participate in and lead workshops and orientation sessions (virtual and in-person).
Create, promote, organize, and lead virtual student activities, resource banks, and support networks.
Serve on college committees, aimed at student access and success, student needs, and student resources.
Attend professional development, training, site visits, and conferences to remain up to date on SLCC policies, procedures, and resources, as well as industry best practices.
Other duties as assigned.

Preferred Qualifications

Master’s degree.
Student advising or orientation experience.
Successfully completed an online program as a student.
Direct experience with online synchronously technologies and tools (WebEx, SupportChat, etc.), student retention systems (Starfish, etc.) and learning management systems (Canvas, etc.).

Minimum Qualifications

Bachelor’s degree.
Two (2) to four (4) years of direct work experience in student services at a college or university.

Trade off 2:1 in experience/education requirement.
Part-time experience will be prorated.

Knowledge, Skills & Abilities

The following knowledge, skills, and abilities are required:

Demonstrated positive interpersonal and human relations skills.
Demonstrated ability to communicate effectively, build rapport, and project a positive attitude.
Demonstrated organizational and problem solving skills.
Demonstrated ability to identify student needs for support services in order to make appropriate referrals.
Demonstrated knowledge of current and emerging trends concerning college student retention and completion.
Demonstrated accuracy and attention to detail.
Demonstrated ability to maintain confidentiality.
Working knowledge of computer applications and word processing software.
Commitment to supporting the needs of students.
Demonstrated ability to work independently.
Demonstrated ability to conduct workshops, seminars, and trainings.
Willingness to work evenings and weekends as needed.
Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Special Instructions

This is a work-from-home position for SLCC that adheres to all Contact Center and College work-from-home policies. Candidates must reside in the state of Utah.

  • Full consideration will be given to applicants who apply on or before the priority review date indicated above.
  • More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx



SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.

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