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Partner Success Coordinator

The One Love Foundation

Job Description

Partner Success Coordinator

Full Job Description


One in three women and nearly one in three men experience relationship abuse in their lifetime. More than 1 in 2 transgender people will experience intimate partner violence in their lifetime. Three women a day are killed by their current or former partner in the US alone. The statistics around relationship abuse make it a public health epidemic that all of us have a stake in changing. Data and Statistics

Started out of a relationship violence tragedy – the death of Yeardley Love in 2010 – The One Love Foundation is the national leader in educating young people ages 11+ about relationship health, educating more than 2 million young people through educational workshops both in-person and online. Through film-based workshops and peer-to-peer discussions, One Love addresses the differences between healthy and unhealthy relationships and the warning signs of abuse in an accessible way. One Love creates safe spaces where young people can identify and talk about the issue. Workshop participants leave equipped with the vocabulary and tools needed to act when they see unhealthy behaviors and abuse both as bystanders and in their own relationships. One Love empowers young people to improve the health of their relationships and to spread this message in their communities.

Today, One Love’s campaign is equal parts national and local in its scope. Nationally, One Love has created a mission, messaging and educational tools that standardize the language used to teach young people about healthy and unhealthy relationships. One Love's recent Theory of Change process affirmed their commitment to serve “all youth” with an increased focus on the following: youth of color, LGBTQ+, male-identifying, those who are disabled, and whose first language is Spanish or Mandarin.

Locally, One Love works on the ground with young people, schools, youth-facing community groups and social service partners to ensure that their programs are used in a way that is right for each community. Regional teams build deep roots and authentic partnerships within a given region that can help accelerate the movement to end relationship violence. In 2017, One Love established on-the-ground teams to increase the velocity of their efforts in engagement and activation. One Love now has staff on the ground in five regions and by serving these communities full-time, One Love is amplifying a conversation about relationships that is changing and saving lives.

The goal of the Partner Success team is to ensure that 100% of the organizations, schools, districts, and educators served have a positive experience with One Love and can easily access and implement the programs, resulting in continued and deepening implementation year-over-year.

The Partner Success Coordinator is a member of the central program team, reporting to the Director, Partner Success.

Account Management
As a Partner Success Coordinator, you will manage a portfolio of accounts (schools, educators, CBOs) from onboarding through implementation and renewal. You will help accounts navigate One Love’s programmatic offerings, making it easy to bring our healthy relationships education to young people.

Partner Success Coordinators are clear communicators who take a friendly, motivational, solutions-oriented, empowering approach to every interaction with new or existing contacts to position them for a positive experience and successful implementation of One Love programs. You will be expected to manage a large portfolio, constantly thinking about how to provide relational support in a streamlined and efficient way.

Inbound Support & Triage
The Partner Success Coordinator will be responsible for managing Helpdesk, One Love’s inbound communications platform. They will triage inquiries to appropriate points of contact, regularly review and update templates and communications flows, and utilize data about incoming inquiries to inform the broader partner success strategy.

Additionally, the coordinator will support new contacts that find One Love through live training offerings (Educator Certification Programs, Educator Hours, etc.), both partnering with our Online Learning Systems Manager to ensure appropriate capture of participant data in our CRM and serving as the initial point of contact following their introductory One Love experience.

Professional Qualifications/Experience

  • Strong account management skills: passionate about building long-lasting, trusting relationships with clients to deliver high levels of satisfaction
  • Exceptional interpersonal skills and communication skills (written and oral)
  • Exceptional project management skills for managing multiple relationships and multiple accounts thoroughly and efficiently; strong prioritization skills to develop action plans for their work
  • Efficiency-oriented; continually seeking ways to streamline activity and minimize redundancies, all while maintaining a personal and relational approach
  • Comfort with public speaking and facilitating conversations
  • Exceptional relationship manager who can activate a diverse portfolio of individuals, schools, and organizations to implement One Love’s programs
  • Solutions-oriented; calm under pressure when addressing partner challenges, able to focus on identifying solutions and helping others re-frame challenges as opportunities

Personal Qualities and Attributes

  • Passion for One Love’s mission and movement and commitment to impact
  • Demonstrated commitment to diversity; someone who views others with an assets-based lens, values all individuals and respects differences in regard to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance
  • Highly adaptable to rapidly evolving and changing environments
  • Entrepreneurial mindset that embraces experimentation and is excited to help align innovation to impact
  • Collaborative, team-driven style
  • Superior organizational, time-management and follow-up skills

The role can be based in any of One Love’s markets: Baltimore, Bay Area, Boston, NY Tri-State, or Seattle. Some travel will be required. The organization is currently operating on a hybrid model with 1 – 3 days per week in person.


One Love offers compensation and benefits that are competitive with comparable nonprofits in the region and commensurate with experience.

One Love believes in supporting the whole person by providing:

  • Comprehensive medical, dental, vision, and flex coverage
  • A 401k offering, including a match
  • 4-weeks paid vacation
  • Paid holidays as well as sick and mental health time
  • Generous family leave

Additionally, the organization promotes workplace well-being through:

  • Employee-led Affinity Spaces
  • Paid travel to organizational retreats for team building and fun
  • Staff learning and development
  • Empowerment of team members to take on new opportunities that stretch their experience set

Organizationally, One Love is committed to living Core Values and Beliefs internally and externally.

Core Beliefs

  • We believe that everyone deserves healthy relationships.
  • We believe that anyone can start a conversation that saves lives.
  • We believe in the power of youth and community.
  • We believe that education and collective action can change the world.

Core Values

Think Big

We are innovative and bold in the name of accelerating progress. Fear of failure does not keep us from trying something that could be revolutionary. We think out of the box, experiment, and take calculated risks.

Commitment to Impact

Everything we do is driven by the impact we seek in the world. We are continually learning and evolving by listening to the communities we serve, evaluating our efforts, and iterating to ensure we have meaningful results.

Inclusion and Accessibility

Relationship abuse is a human issue, and we aspire to reach all youth. We create a common language for understanding healthy and unhealthy relationship behaviors, and we hold ourselves accountable to ensuring that people of all identities see themselves in this work and can access our resources.

Partnership is in our DNA

Nothing is possible without partners. We work hand in hand with individuals and organizations to educate, and we rely on inspired volunteers to help drive lasting change in their communities. Together we are stronger.

One One Love

We are deeply dedicated to our mission and to our team, practicing what we preach and working to build healthy relationships with one another. We help each other get the job done and are inspired by the possibility of what we can do together

One Love is an equal opportunity employer. One Love believes that changing social norms and the statistics around abuse requires a team and an approach that is diverse, inclusive and truly human in nature. One Love encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status

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