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Student Success Coach

Pueblo Community College

Job Description

Department/Division Purpose (brief description of main function):
PCC’s student success project provides proactive academic advising, career planning, and success coaching for students within academic divisions. Assists students in exploring educational and career goals through academic advising and retention outreach. Tracks student academic progression and completion towards a degree and intentionally intervenes as necessary. Participates in committee assignments and other academic and institutional support activities. Responsible for department projects and services as assigned.

Job Summary Statement (brief summary of overall responsibility of position):
All job descriptions incorporate and utilize the principles and tools of continuous improvement. This is the foundation of our accreditation through the Higher Learning Commission (HLC) Open Pathways model, which is focused on quality assurance and institutional improvement. The Open Pathway is unique in that its improvement component, the Quality Initiative, affords institutions the opportunity to pursue improvement projects that meet their current needs and aspirations. Pueblo Community College embraces continuous improvement and has adopted it as its culture and as a necessary part of every job description. In addition, all job descriptions require the utilization of available technology in the completion of the duties.

Commitment to Diversity, Equity, and Inclusion: Pueblo Community College (PCC) believes that diversity, equity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. PCC is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. We are seeking a leader committed to these same ideals.

Supported through funding provided through Title V, this position exists specifically to apply advanced student development theory and practice to evaluate the academic and social cognitive needs of students in order to identify and implement appropriate support services to ensure student success. This position will utilize intrusive and holistic advising techniques and theories to respond to student performance alerts, refer students to relevant support services, follow-up, track and report all student interactions and updates using EAB Campus, be up-to-date with all instructors, courses, curricula, and career/transfer opportunities as relevant to the programs offered at Pueblo Community College. The position will report to the Director of Student Support and Outreach.

Job Duties

Essential Functions:
Actively monitors reporting systems for alerts relating to students' performance and academic progress by identifying those behaviors which indicate a lack of academic success preparedness. Success Coaches analyze retention and attrition data to identify trends and potential solutions and collaborate with faculty to resolve student issues relating to academic performance by utilizing professional practices in a case management model to include operating in both an individual and collaborative team approach to identify resolutions to student barriers.
Utilizes standardized reporting practices to accurately documents interactions, evaluations, referral and conversations with assigned student caseload within the Navigate platform.
Based on professional knowledge and expertise, prepares and implements intervention plans to work with students by connecting them with support agencies (internally and externally) and other resources to improve academic performance and support the social-cognitive needs of students. Provides timely feedback to students about their academic progress and refers students for academic skills assistance, such as tutoring, career guidance, and disability resources. Draws upon support services such as advising, financial aid, and targeted student resources. Uses expertise and advanced knowledge of community and internal support resources to determine best support services to meet student needs. Applies and/or seeks understanding of various cultures to best support student success.
Provides guidance and counsel to students for navigating academic and non-academic resources on campus, online and in the community.
Meets with assigned students on a monthly basis and provides proactive/case management advising, monitors student academic progress towards a credential and intervenes as needed by utilizing intrusive advising theory and techniques. Employs resources and methods to promote student retention through the use of advanced knowledge in learning styles and learning disabilities to direct students in approaches to improve learning outcomes or seek appropriate accommodations.
May serve as instructor for college success courses.
Develops, plans and provides programming in financial literacy, transfer assistance, FAFSA workshops, student success courses, cultural programs, and community connection events.
Collaborates in orientation and student onboarding activities through Navigate and maintains knowledge of the curricula for PCC degrees, certificates, and courses as well as current knowledge of PCC policies and procedures for admissions, enrollment, and completing a program of study.
Serve as liaison to academic divisions, departments and faculty, including establishing relationships with faculty within assigned area.
Utilizes report, tracking, assessment, and communication technologies (specifically EAB Navigate) to implement proactive activities for case management. Identifies advising trends and works collaboratively to recommend enhancements to advising processes.
Non-Essential Functions
Participates in retention events, advising sessions at orientation, and other activities that promote student success.
Assists the Project Director with coordination of meetings/events/trainings/reporting.
Communicate with faculty to discuss student status and identify resources to assist students

Minimum Qualifications

Education:
Bachelor's degree

Licenses or Certificates:
None

Experience:
Three years of experience working with students in an environment such as social services or education
Experience tracking and reporting data
Experience successfully working as part of a team
Experience in and commitment to working with culturally diverse populations.

Special knowledge, skills, and abilities:
Knowledge of case management techniques.
Ability to use good judgment and work effectively under pressure.
Ability to work as a member of a team.
Ability to work individually or in groups
Ability to maintain a high level of confidentiality.
Ability to develop and deliver presentations to students, faculty, and administrators.
Ability to successfully build, foster, and maintain professional relationships.
Excellent written and oral communication skills.
Demonstrated skill working with a diverse population
Ability to communicate clearly to multiple diverse groups to include administration, stakeholders, employees, and students.

Preferred Qualifications

Education:
Master's Degree

Licenses or Certificates:
None

Experience:
Five or more years of experience working at a college or university, in areas such as Instruction, Student Life, Advising, Coaching, TRIO, etc.
Experience working with at-risk populations
Experience tracking and reporting data and following-up with clients
Experience developing and maintaining partnerships
Previous coaching, mentoring, tutoring or teaching experience.
Experience identifying resources to address individual needs.
Experience addressing conflict.
Experience preparing and presenting information to groups and individuals.
Experience developing and leading workshops and training.
Experience with retention strategies.
Familiarity with transfer programs.

Special knowledge, skills, and abilities:
Knowledge of and experience using learning management systems.
Knowledge of and experience using EAB Navigate.
Skill in effectively using WebEx or other virtual meeting software.
Knowledge of community resources.
Skill in multitasking and managing multiple projects/cases and deadlines.
Exceptional customer service skills and ability to manage difficult situations.
Knowledge of learning styles and learning disabilities and associated accommodations.
Bilingual in Spanish and English.
Demonstrated success increasing diversity of students/employees and implementing diversity initiatives.
BenefitsYour total compensation goes well beyond the number on your paycheck. Pueblo Community College provides generous leave, health plans and retirement contributions that add to your bottom line.While many of our benefits are listed here, eligibility for these benefits vary and may be based on hours worked and position.Pueblo Community College, as a member of the Colorado Community College System, offers a wide variety of comprehensive and rich benefit programs. Some benefits offered are: Health Benefits- Medical- Dental- VisionRetirement Savings- Employer Sponsored Plans- Individual Supplemental PlansFlexible Spending AccountsHealth Savings Account (HSA)Life InsuranceDisability CoverageAnnual and Sick LeavePaid HolidaysTuition Reimbursement

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