80911BR

Campus: Tempe

Academic Success Advs Coord

Job Description

The School of Life Sciences seeks an academic advising professional to join our undergraduate advising team as an Academic Success Advisor Coordinator. This position reports to the Assistant Director of Academic Advising and works as part of a leadership team to support our campus-based immersion students pursuing Biological Sciences, Molecular Biosciences/Biotechnology, and Microbiology degrees. Under general supervision, the Academic Success Advisor Coordinator is responsible for advising a caseload of students while assisting with administrative processes for over 3500 students taking classes on the Tempe campus. Additionally, this unique position will serve as a senior resource for professional staff while making strategic recommendations that support the advising enterprise.
The School of Life Sciences strives to foster a welcoming and inclusive environment for all faculty, staff, and students. Our goal is to maximize opportunities for students of diverse backgrounds, abilities, and perspectives. Working at ASU has additional perks and outstanding benefits, which include health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator
This position is based on-campus in Tempe, Arizona. Hybrid work may be considered after hire and training.

Job Family

Advising & Admissions

Department Name

Sols Undergraduate Programs

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$50,000 - $55,000 per year; DOE

Essential Duties

Academic Advising:

• Provides personalized, intentional, and holistic academic advising support to students to ensure successful transition to ASU and ongoing success as a student.
• Demonstrates a thorough understanding of the program requirements for which the coordinator is assigned.
• Works to maintain an understanding of all majors within SOLS, providing advising and assistance where needed.
• Provides individual and group academic advising and/or interacts with students in support of academic success.
• Acts as liaison, working collaboratively with students, faculty, and staff to support student academic success.
• May seek to resolve complex issues and takes the lead on projects built around student support.
• Monitors student academic progress through a variety of tools including Advisor Portal, Analytics, DARS, PeopleSoft, and Salesforce.
• Works collaboratively and collegially with Assistant Director and SOLS leadership, faculty, staff, and other university administrators to implement policies and practices in support of college, school, and university goals.

Leadership:

• Works with minimal supervision to handle complex problems, provide guidance, and oversee specific advising functions.
• Serves as a front-line source of information for students and academic advisors.
• Manages escalated issues from both internal and external constituencies.
• Participates in professional development activities to increase awareness and deepen knowledge in advising principles and practices.
• Actively shares and responds to feedback and insight regarding technology systems and their daily use, demonstrating leadership to staff and student employees.
• Drives unit initiatives with holistic understanding of the unit goals.
• Collaborates with SOLS leadership to provide solutions associated with specific programs or projects.

Administrative:

• Coordinates training and development related to onboarding and training of new staff members; may also serve on various search committees.
• Provides oversight of Salesforce case management for the immersion team, serving as the primary point of contact for advisor training and inquiries.
• Monitors enrollment in program courses; works with Assistant Director to add additional seats when necessary.
• Evaluates and makes recommendations on overrides, petitions, and requests for adjustments to student's program of study or DARS report.

Minimum Qualifications

Master’s degree in a related field and two (2) years or more of the following: advising or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in Academic Success Advising Coordinator retention, graduation, and academic planning; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Two (2) years of experience as an academic advisor in the School of Life Sciences or two (2) years of academic advising experience at ASU.
• Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
• Experience in directing and providing support to undergraduate students enrolled at the university.
• Experience in problem-solving skills, adapting at navigating complex environments with evolving priorities and communication plans.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
• Experience in utilizing knowledge of subject area(s) to identify solutions to issues; escalates urgent/conflicting requests.
• Experience in rapidly mastering the essential new technology, practices, policies and methods.
• Experience in problem solving, taking initiative and setting priorities, while being flexible.
• Experience in developing action plans to meet goals, establishing milestones and timetables.
• Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.
• Experience in demonstrating sensitivity to needs of a diverse student population.
• Experience in working collaboratively with a broad and diverse range of colleagues, constituents and students.
• Demonstrated use of the essential functions of critical student service systems such as PeopleSoft, DARS, Salesforce, Advisor Portal, Microsoft Office suite, and other tools as introduced.

Working Environment

• This position is based on-campus in Tempe, Arizona.
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals;
• This position receives regular review of objectives by department administrator.

Department Statement

The School of Life Sciences (SOLS) has provided a vital hub for creative excellence at Arizona State University, with more than 670 faculty, graduate students, postdoctoral fellows and staff, and research that ranges from studies on biodiesel and biohydrogen to vaccine development and the conservation of whales. As ASU’s first academic unit to fully reflect President Michael Crow’s integrated, interdisciplinary vision for the New American University, the School of Life Sciences offers active and evolving platforms for collaborative, cutting-edge research and faculty whose discovery is freed from traditional institutional boundaries.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and Cover Letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.