Position Details

Position Information

Recruitment/Posting Title	Leave Administration Functional Specialist
Job Category	Staff & Executive - Human Resources
Department	UHR- OneSource Service Center
Overview	The OneSource Faculty and Staff Service Center (OneSource) supports the Rutgers community by simplifying processes, improving the customer experience, and redefining the delivery of HR and Payroll services. OneSource will provide personalized care to address all the human resources and payroll inquiries for faculty and staff via one phone number and online support.
Posting Summary	Rutgers, The State University of New Jersey, is seeking Leave Administration Functional Specialists within the OneSource Faculty and Staff Service Center (OneSource). This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration. They will be the first point of contact for all Leave Administration related transactions coming into the OneSource and their goal is to resolve majority of the transactions. Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations. Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource knowledge management and self-service capabilities. Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource case management system. Initiates and resolves staff leaves. Manages employee return from leave through coordination with Departments and HR. Manages disabilities and any family related leaves. Informs updates of OneSource knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serve as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and morale.
Position Status	Full Time
Hours Per Week	37.5
Daily Work Shift	Day
FLSA	Nonexempt
Grade	03
Position Salary
Annual Minimum Salary	46742.000
Annual Mid Range Salary	59162.500
Annual Maximum Salary	71583.000
Standard Hours	37.50
Union Description	Administrators Confidential
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement	Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption.  Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility .  Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC).  Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine .  Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree preferably in a related field and/or an equivalent combination of education and experience in leave administration.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Knowledge of HRIS and case management/ticketing software. Knowledge of Absence Reporting System (ARS). Demonstrated proficiency in Microsoft Office including Excel, Word and PowerPoint. Commit to best-in class customer service experience for diverse faculty and staff population. Ability to understand HR terminology/concepts, policies and procedures. Utilize strong written, verbal and interpersonal skills. Ability to handle and maintain confidential information. Possess a positive, team-oriented approach to service delivery.
Preferred Qualifications	At least 1 year of experience delivering Leave Administration services in a fast paced, high volume environment.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	22ST2304
Posting Open Date	07/07/2022
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City
State
Location Details	New Brunswick, NJ 08901

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement