The individual selected as the Director of Operations serves in an advanced professional capacity in The Department of Otolaryngology.. The incumbent will provide advanced, confidential, day-to-day technical, financial and administrative support to all the departmental employees including all faculty members, staff, postdoctoral associates, and academic visitors with the Department of Otolaryngology, Executive Administrator and the Departmental Chair.

The Director of Operations will provide operational support to Department administrators, faculty, and managers to manage the growth and development of the Department. The incumbent will be contribute to the overall operational performance of the Department, including the compliance with all state, federal, and regulatory agencies.

The Director of Operations administers and manages daily administrative operations by interpreting and explaining ideas and concepts as well as solving problems and coordinating projects, handles difficult and complex situations with tact, dignity and respect. They are responsible for managing all functions of the departmental human resources office, develops departmental HR policies and procedures within the established parameters of university policy, oversees administrative staff in tasks related to daily office operations, and works in conjunction with Finance, Grants Administration and Executive Administrator to facilitate changes associated with multiple budgets as it relates to operations and Human Resources including authorizing and reviewing expenditures related to HR actions.

Additionally, they will provide operational support to the departmental administrator including actively assessing and implementing work process utilizing principles by clearly understanding the value internal and external customers expect for products and services, innovating value and flow of services to customers.

The Director of Operations must be highly self-motivated, well-organized, flexible, able to maintain and prioritize many concurrent projects, and communicate effectively with individuals at all levels including members of management both within and outside the University including directors, deans and department heads. Ensure that all university policies, procedures and guidelines are followed and communicated within the department. Requires a high degree of time management, professionalism, and the ability to maintain confidentiality.