• Implements patient experience techniques in all patient interactions, in-person, telephone and telehealth visits.
• Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
• Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned.
• Handles physician and professional staff EMR and other correspondence to physicians, patients, and other providers.
• Monitors patient flow, and communicates with any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed.
• Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.
• Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension.

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Rutgers University requires all new employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the employee a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment provide proof they have received a booster upon eligibility and upload proof of same. Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccine approved or authorized for emergency use in the United States or a vaccine that has been listed for emergency use by the World Health Organization. Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

• Meets the New Jersey Board of Medical Examiners definition of a “certified medical assistant” as outlined in NJAC 13:35-6.4(a)2.
• At least one (1) year of relevant experience required, preferably in a medical office setting.

• Knowledge of medical terminology.
• The ability to function in a team environment.

• Bilingual skills (English/Spanish); completion of medical interpreter training course.

• Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
• Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste

• Able to travel to provide coverage at “off-site” practices as needed.
• Multiple vacancies available.