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Manager of Stewardship and Donor Relations

Job Description

The Manager of Stewardship and Donor Relations is responsible for providing leadership for the planning, development, coordination and implementation of the HCC Foundation’s comprehensive stewardship and donor relations program. A creative self-starter who can thrive independently and as part of a diverse team, the manager will work alongside colleagues in the Institutional Advancement division and across campus to strengthen HCC’s culture of philanthropy through meaningful stewardship and donor relations efforts. Reporting to the Director of Development, the Manager will be responsible for creating and managing a personalized stewardship program for leadership gift and major gift donors to the campaign; for working with staff to devise personal stewardship plans for individual donors; devising a menu of programmatic initiatives that convey donor impact; and for overseeing the Foundation’s scholarship program and the stewardship of endowed funds.
  • Provide leadership for the planning, development, coordination and implementation of all strategies relating to the stewardship, engagement, and recognition of major gift prospects and donors.
  • Create, implement and maintain personalized stewardship plans for leadership-level donors and major gift donors to the campaign that includes stewardship deliverables and engagement opportunities to showcase the impact of their philanthropy in partnership with members of the development team.
  • Create materials and opportunities, in collaboration with institutional advancement colleagues, as a means to provide ongoing stewardship, including but not limited to meaningful recognition societies, impact reports, and customized special events; as well as new initiatives such as recognition for consecutive year donors, young alumni donors, and first-time donors.
  • Oversee the acknowledgement process to ensure timely receipting and acknowledgement of gifts made at all levels, including special thank you letters from senior-level college administrators, and ensure that in honor and in memory notification letters are generated, accurate and mailed on a monthly basis.
  • Plan, organize, and execute donor engagement events including the Scholarship Reception and President’s Dinner, building dedication ceremonies, and other recognition events and manage donor recognition needs such as signage, plaques, memorial plantings, and other recognition initiatives.
  • Serve as the lead on the Foundation’s scholarship matching/management process in collaboration with Financial Aid, Student Affairs, and other colleagues, maintaining excellent relationships with campus partners to facilitate scholarship awarding success.
  • Identify, coordinate, and work with scholarship recipients to thank scholarship donors, in writing, through video, and attending scholarship donor events.
  • Serve as key partner in the development of annual impact report by contacting various campus partners to gather and analyze data on the use of Foundation funds.
  • Play a key role in the development and facilitation of the department’s student gratitude and engagement program, including student impact videos, letters of appreciation, thank-a-thon events, student profiles and impact stories, and other initiatives that help create a culture of gratitude across campus. This includes an enhanced focus on recognizing and thanking annual fund donors to achieve the goals of increased dollars, increased donors, and improved donor retention.
  • Serve as the key point of contact for colleagues across campus regarding spending restrictions and preferences related to donor funded endowed and restricted funds that support Foundation fund management.
  • Conduct regular audits and clean-up efforts on data related to endowed and non-endowed funds in collaboration with other development staff.
  • Supervise the Administrative Assistant for Scholarships & Donor Relations.
  • Assist with special projects and new programs as needed.
  • Perform other duties as assigned.


  • Bachelor’s degree required;
  • 3-5 years of relevant experience, preferably in development or event planning area;
  • Ability to establish effective relationships with major donors and prospects, faculty and staff, Board members and other constituents is essential;
  • Excellent organizational, oral and written communication skills;
  • First-hand experience coordinating special events is critical;
  • Strong detail-orientation and interpersonal skills, including diplomacy, tact, discretion and the ability to maintain confidentiality;
  • Ability to handle multiple priorities and deadlines;
  • Exemplary customer service skills;
  • Ability to function independently yet relate comfortably to a fast-paced, dynamic, collaborative environment, participating in and contributing to a total team effort;
  • Experience using database functions and reporting, as well as familiarity with Microsoft Office Suite, including spreadsheets, simple and complex mail merges.
EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

  • Master’s degree;
  • Experience working in a stewardship, donor relations or related office in higher education or other nonprofit setting;
  • An understanding of technology specific to stewardship and donor relations;
  • Familiarity with Blackbaud/Raiser’s Edge.
Full-time, Non-Unit Professional position

Salary Range: $59,956 - $66,196/year; comprehensive State benefits package
Hours: 37.5 hrs.
Funding Source: State

**Please Note: Candidates for employment should be aware that all Holyoke Community College students, faculty, and staff must be fully vaccinated by the start of your employment. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

  • All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

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