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Accounts Receivable Technician

Job Description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Accounts Receivable Technician position reports to the Manager Treasury Services, and is a back-up to the cashier's position and the AR Accountant position. The Accounting Tech will set up contracts for students that have a third party paying for Workforce Development classes for their tuition, fees, and or books. Process student payments, handle student billing and all aspect of collections in an accurate manner. Performs third party maintenance and billing for non-student accounts receivable. This position also performs other duties to ensure the smooth operation of the Treasurer’s Office on an as needed basis.

  • Provide third party contract maintenance and billing for credit students, non-credit students, high school e-compass testing, and non-student accounts receivable. Sets up contracts in the system, works with third parties on contract specifics, invoices third parties and follows through until account is paid in full.
  • As back up to the AR Accountant, they will review CRON, reconciliation of A/R, reconciliation of the Cash Receipt Detail account to the CRON and Workday GL and recording direct deposits as journal entries.
  • Access Regions Bank to check for incoming payments, download returned payment file and process in TouchNet and Banner. This duty is performed daily. Check on requested stop pay checks and then request the stop pay from the accountants in Business Services.
  • Annually will process the E-Accuplacer invoices for the Testing Center to the high schools. Sets up contract in the system, works with third parties on contract specifics, invoices third party and follows through until account is paid in full.
  • Will be responsible for Collections on credit and non-credit students’ account. Each semester after the payment plan has ended the collection process starts with placing holds, contacting the students with email, phone, and letters. At the proper time the Acct Rec Tech will place holds on student’s accounts and place students with the outside collection agency. This position will be responsible for all aspects of the collection process.
  • Prepare refunds to third parties because of overpayment, dropped classes, and financial aid.
  • Process and handle State Tax Set-Off responsibilities. This includes the selection of students who will be sent to State Tax Offset program, upload of the file to the Arkansas state website, reviewing daily notification, and preparing the report for the cashiers to post the payment.
  • Performs scanning and indexing of department transactions and documents.
  • Providing customer service: Answer phones, emails from students and companies.
  • Makes collection phone calls to students and companies.
  • Processing and recording direct deposit payments for third parties.
  • Process corrections on accounts for cashiers.
  • Provide back-up assistance for Treasury Services as needed while employees are on vacation or out of the office; other duties as assigned to ensure the smooth operation of the Treasurer’s Office.
Rate of pay: $15 per hour
Knowledge, Skills, and Abilities
  • Strong problem-solving and critical thinking skills required; team-oriented individual necessary to provide support in a high-demand environment. Discretion is vital as most information and data handled is of a confidential nature.
  • Specific knowledge of college, local, state and federal regulations regarding billing, payment, refunding and confidentiality; general knowledge regarding rules and regulations related to student services.
  • Ability to work on multiple projects simultaneously; comfortable with not completing tasks in a linear fashion.
  • Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
  • Ability to balance cashiering sessions and maintain accurate records.
  • Ability to defuse anger and resolve complaints/issues.
  • Ability to utilize various resources, i.e. handbooks, internet, regulations, etc., to research questions and find appropriate answers; escalate as needed.
  • Ability to work independently with minimal instruction, and must demonstrate initiative, and flexibility.
  • Skilled at explaining terms, concepts and technology in plain language.
  • Skilled in use of Student Information systems, word processing programs, spreadsheets, email and other computer programs.
  • Skilled in using a computer and in data entry.
  • Knowledge of the principles and practices of mathematics and statistics.
  • Knowledge of research and analysis techniques and methods.
  • Ability to prepare, present, and review oral and written information and reports.
  • Ability to develop, recommend, interpret, and apply policies and procedures.
  • Ability to analyze financial records and prepare reports.
  • Ability to plan, organize, and direct the work of others.
Physical Demands
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms, taste or smell; occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Environmental Conditions
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Remote work is allowed for this role.
Required Qualifications
The formal education equivalent of a high school diploma; plus one year of experience in bookkeeping, banking or a related field.
Additional requirements determined by the institution for recruiting purposes require review and approval by the Arkansas Division of Higher Education.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
NWACC is an Equal Opportunity Employer, please see our EEO policy.

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