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Director of Donor Services

Rainforest Trust

Job Description

Position Title: Director of Donor Services

Location: Warrenton, VA/Remote Hybrid USA

Salary: Commensurate with Skills & Experience

Status: Full-time, salary, exempt

Reports to: Vice President, Philanthropy


Since 1988, Rainforest Trust has been safeguarding imperiled tropical habitats and saving endangered species by establishing protected areas in partnership with local organizations and communities. With our partners, we have protected more than 38 million acres of vital habitat across Latin America, Africa, Asia and the Pacific. Rainforest Trust is a 501c3 nonprofit organization that relies upon the generous support of the public to successfully implement our important conservation action.


The Director of Donor Services supports Rainforest Trust as the organization strives to meet its conservation mission by driving targeted and innovative research with measurable results in a fast-paced working environment. This position is responsible for donor data systems processes, performance, integrity and security while supporting the overall fundraising and operational goals of the Philanthropy team. This role also works closely with the Shared Services team to support the financial reconciliation of all donations received and processed by Rainforest Trust.

The Director will use extensive analysis skills to drive operational metrics, provide analysis and reports to the department and in communications to the Board of Directors, and to help ensure decisions and strategies are based on data and a disciplined approach.

Successful outcomes for this position include:

  • A secure, well-functioning database with quality input and outputs that support the donor journey.

  • Improved insight and intelligence to aid and inform sustainable short- and long-term growth in revenue for Rainforest Trust.

  • Strengthening of internal supports to enable fundraising and marketing staff to build a pipeline, engage, cultivate, and steward key constituents.


The Director of Donor Services is responsible for maintaining data integrity and organization throughout the Philanthropy team. The role includes the following primary job responsibilities and essential functions:

Leadership and Relationships

  • Provide data and analysis to senior management and fundraising leadership, supporting the development of organizational and departmental strategy and goals.

  • Collaborate extensively with Philanthropy staff to document, establish, and share best practices in data entry, enrichment, querying, reporting, donor communication and stewardship.

  • Serve as the primary point of contact for service providers of donor management and data enrichment tools.

  • Stay up to date on new technologies and opportunities to maximize Rainforest Trust’s efficiency and accountability across the Philanthropy team.

  • Manage the individuals on the Donor Services team by supporting the creation and implementation of individual goals aligned with the organization’s Strategic Plan and Philanthropy departmental plan.

Donor Services and Stewardship

  • Develop and maintain clear and accurate donor operations standard operating procedures, including best practices guidelines and standards.

  • Provide the in-depth intelligence and analysis needed to enable the marketing team and external-facing fundraisers to drive prospect management and pipeline development.

  • Oversee the development and distribution of timely, accurate gift acknowledgements, ensuring compliance with revenue service requirements for the country in which the donation originated and was received.

  • Oversee the quality recording and reporting of donations that need special attention, i.e., gifts from members of the Board of Directors, stock gifts, planned gifts, international gifts, etc.

  • Ensure compliance with Rainforest Trust’s Donor Privacy Policy and national or international data privacy laws.

Data Analytics & Reporting

  • Conduct analysis and reporting on financial information, donor trends, constituent engagement trends, and trends in other areas to provide insight and identify opportunities for growth.

  • Collaborate with Marketing for analysis on campaign strategy and performance.

  • Maintain internal controls and assistance for reconciliation with the Finance department.

  • Support writing, data collection and analysis, graphs and other information that may be needed for the annual report, annual audit, reporting for board meetings, and other reporting as needed.

Database Management

  • Maintain a strong working knowledge of the organization’s CRM/donor database.

  • As the database administrator, lead the implementation, collection, and cleaning of data; manage all users; and shepherd the technical development of data processes and any needed improvements to the system.

  • Actively seek to identify, report, improve and solve process inefficiencies to better serve donor and fundraiser needs.

  • Create and implement up-to-date standard operating procedures and quality controls for consistent data entry, enrichment, reporting, and the maintenance of overall data hygiene.

  • Maintain internal controls and adequate records to safeguard the integrity of the database.

Gifts Processing

  • Direct all aspects of gift processing, implementing effective procedures and monitoring service levels required to maintain donor relationships and ensure accurate processing of donor gifts.

  • Work closely with Donor Services and Finance staff to ensure accurate and timely processing and reporting to assist with reconciliations, meet internal standards and comply with audit requirements.

  • Create, apply, and cross-reference standard codes for campaigns, funds, appeals, and donation pages.

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional duties and/or responsibilities may be required. Duties, responsibilities, and activities may change at any time with or without notice.


  • High degree of data integrity, accuracy, and detail orientation.

  • Proven track record on Fundraising Databases management.

  • Excellent relationship management and development skills.

  • Must possess advanced knowledge of Excel.

  • An understanding of basic accounting principles and terms.

  • Extensive analysis skills.

  • Demonstrated ability to learn new software applications quickly and effectively.

  • Strong record keeping, organizational, interpersonal, writing, and communication skills.

  • In-depth knowledge of fundraising principles and practices.

  • Ability to think strategically and to implement effective plans to achieve revenue goals.

  • Proven success in organizing work, meeting strict deadlines, and setting priorities for self and team.

  • Ability to prioritize and perform and manage multiple projects/tasks simultaneously with minimal supervision.

  • Must be comfortable working in a fast-paced environment while being flexible and detail-oriented. Attention to detail and accuracy is critical.

  • A high degree of diplomacy, professionalism, sensitivity, and respect for the confidentiality of certain data and projects is required.

  • Commitment and enthusiasm for Rainforest Trust’s mission and respect for our core values: Nature & People; Efficiency; Transparency; Diversity, Equity, and Inclusion; Partnerships & Collaboration; Science & Innovation.


  • A Bachelor’s degree and minimum of 5 years of database experience, preferably with a nonprofit CRM/database and payment processing system; may consider a combination of education and/or equivalent experience.

  • Minimum of 3 years of supervisory experience.

  • Previous experience managing a team of philanthropy professionals.

  • Proven track record on Fundraising Databases management.

  • Experience with Charity Engine and/or Virtuous is a plus.

  • Specific knowledge and/or experience with conservation is a plus, but not required. Sincere interest in a commitment to Rainforest Trust’s mission is.

Equal Opportunity Employer:

Rainforest Trust is an equal opportunity employer and is committed to the principles of diversity. Our organization recruits, hires, trains, and promotes individuals, as well as administers any and all personnel actions, without regard to race, color, religion, sex, national origin, citizenship, age, personal appearance, family responsibilities, sexual orientation, gender identity, marital status, disability, veteran status, political affiliation, genetic information or any other characteristic protected by applicable federal, state or local law.

Working Conditions and Travel Requirements

The Director of Donor Services may choose to work from home, at our office in Warrenton, VA or mix the two. Remote work requires reliable internet access.

Physical requirements

The physical requirements described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to remain in a stationary position at a computer terminal for an extended period. The person in this position frequently communicates with colleagues both verbally and in writing and must be able to exchange accurate, neat and thorough information.

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