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Program Administrator II
Job Description
Program Administrator II
Full Job Description
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey. If you want to have a positive impact in the lives of others come join us!
In this position, the Program Administrator II, in partnership with the program Director, responsible for the overall design, development, direction, coordination, and evaluation of assigned departments, including implementing policies, guidelines, practices and staff training plans. You will provide on-going clinical and administrative supervision, leadership and support to staff within assigned departments. Assign tasks/delegate responsibilities and conduct follow-up to ensure deadlines are met, contract requirements and goals are achieved, and quality work is completed. Address complaints investigate concerns and resolve problems. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
The following programs are overseen by this position:
1. Mobile Community Assertive Treatment Team (MCAT)
2. Co-Deployed Teams
3. Trueblood:
- Forensic Access to Care Coordination Team (PATH FACC)
- Mobile Crisis Response Team (MCR)
- Re-Entry Community Service Program - Mental Health Sentencing Alternative
- Forensic HARPS
- Outpatient Competency Restoration (OCR) Program
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Participate in program planning and provide oversight of all assigned programs.
- Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive change.
- Provide and role model effective leadership that engages, motivates and supports assigned staff.
- Provide supervision to assigned staff in a manner that promotes and develops clinical and leadership skill development.
- Address employee performance concerns in a timely manner, utilizing HR support as needed.
- Provide case consultation and case review.
- Oversee implementation and adherence to of organization wide and department specific FBH policies, monitoring for compliance and addressing non-compliance as needed.
- Ensure staffing patterns and assignments fulfill workflow/coverage needs.
- Ensure program supervisors provide and document on-going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness and elevates staff morale.
- Remain up to date with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed.
- Effectively disseminate information throughout each program area as appropriate. Effectively manage change, utilizing a positive approach.
- Assist staff to utilize productive conflict resolution techniques in handling conflict.
- Monitor staff performance to ensure staff meet performance expectations; productivity requirements, compliance with required training, documentation and time keeping.
- Complete employee performance reviews in a timely manner.
- Provide consultation and training to the community as directed.
- Participate in peer review, staffing, and administrative meetings and in-service training as directed.
- Escalate barriers, high risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
- Other duties as assigned.
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
- Master’s degree in the behavioral health sciences.
- Five years of experience working directly with psychiatrically impaired populations.
- Two years of experience supervising employees.
- Active Licensure in the State of Washington.
PREFERRED:
- Experience in program development.
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