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IT Programmer Analyst Lead

Coconino County Community College

Job Description

IT Programmer Analyst Lead


Salary : $55,296.00 - $81,838.00 Annually

Location : Flagstaff (Lone Tree Campus), AZ

Job Type : Full-Time

Division : Information Technology

Job Number : 136-22

Summary
This position provides coordination in the design of data retrieval and management systems to meet user needs. Conducts feasibility studies, evaluates costs, analyzes user needs, designs in-house data processing systems or subsystems, programs the systems or subsystems, develops testing criteria, and establishes documentation to support the new systems. Leads and coordinates the work of the analyst's team for proper prioritization and ensures communication from and between the departments relating to analyst activities. This position reports to the Director of Information Technology Services.


This is a full-time, 12-month, benefit eligible position.

Position Summary

This position provides coordination in the design of data retrieval and management systems to meet user needs. Conducts feasibility studies, evaluates costs, analyzes user needs, designs in-house data processing systems or subsystems, programs the systems or subsystems, develops testing criteria, and establishes documentation to support the new systems. Leads and coordinates the work of the analyst’s team for proper prioritization and ensures communication from and between the departments relating to analyst activities. This position reports to the Director of Information Technology Services. This is a full-time, 12-month, benefit eligible position.

Open until Filled: First Application Review - July 7, 2022

Here are some of the unique benefit opportunities you can take advantage of at CCC:

  • Arizona State Retirement System- 100% employer matching beginning on your first day!
  • Cafeteria benefit allowance of $5,640 annually, medical, dental, vision, life insurance and voluntary short-term disability.
  • The college also participates in a wellness program and has the advantage of using the Vera Whole Health Clinic.
  • An extremely generous Paid Time Off allotment including spring and winter break, with accrued vacation and sick hours!
  • Tuition Reimbursement for classes taken at CCC for you or your dependents!
  • We also offer discounted benefits for pet insurance, identify theft and pre-paid legal services.
  • As a CCC employee, you may be eligible for Federal Student Loan Forgiveness based upon the terms and conditions of your specific loans.

To learn more about our full-time benefits, please visit: Detailed Overview

Essential Duties and Responsibilities

  • Uses excellent coordination and lead practices. Recommends hires, terminations, non-renewals, or other actions. Conducts performance evaluations and disciplinary actions. Develops staff professionally.
  • Assists in establishing goals and objectives for the team and related functions.
  • Provides coordination for direct reports in identifying and investigating Banner, Salesforce or other application problems, issues and circumstances and provides recommendations.
  • Coordinates work and expansion with the primary system administrator for the Salesforce platform, add on packages, and other systems as assigned.
  • Contributes to the conceptual design of information systems and business solutions to support functional areas by conducting needs analysis, documenting business requirements and working with development in the testing and implementation of enhancements or new functionality.
  • Works collaboratively with stakeholders to define data needs and to design reports for core functional areas across the college.
  • Coordinates regular communication with stakeholders in the form of scheduled meetings, as well as ensures timely updates and communication on resolutions and projects.
  • Is responsible for the following roles: Business Analyst, Project Coordinator, Process Coordinator, and Training and Testing Coordinator.
  • Provides business representation for core functional areas that use Banner, Salesforce, etc.
  • Serves as a liaison between Information Technology Services and other departments of the college for related topics.
  • Analyzes business processes and recommends new processes and/or systems for improved performance.
  • Has functional knowledge and experience as well as the understanding of the business process and data flows for the business areas within Banner, Salesforce, and other relevant systems.
  • Executes work priorities in accordance with project planning time sensitivity, changing work demands, and CCC policies and practices.
  • Coordinates and organizes simple to complex projects that may impact one or multiple areas and ensures involvement and communication with all stakeholders.
  • Identifies and responds to end-user questions, issues, and service opportunities.
  • Maintain and update departmental set-up tables and queries/reports.
  • Coordinates user support for questions or issues related to processing office responsibilities.
  • Assesses business processes and recommends workflow improvements.
  • Monitors or manages Oracle/Banner cases, updates, fixes and enhancements in advance of the business units. Creates documentation, reports and planning documents on the use of new or enhanced Oracle/Banner techniques, methods, processes, and practices.
  • Reports on work accomplishments and identifies system issues in a logical, clear, and thorough manner.
  • Assesses and documents requirement specifications for functional areas business processes.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Coordination and leadership skills that include coaching, mentoring, and training, and teambuilding expertise
  • Demonstrate ability to collaborate in a collegial team environment and to create a positive workplace for everyone.
  • Knowledge of multicultural communities and their needs, and ability to communicate well with persons of all ethnicities and backgrounds
  • Ability to function effectively in a changing and often busy environment
  • Must be detail oriented
  • Excellent oral, written, and interpersonal communication skills

Minimum Qualifications

Bachelor’s degree in computer science or related field AND three years of demonstrated progressive experience in programming or business analyst AND 1 years’ team lead experience; OR seven years of procedural, technical, management, or systems analysis work; OR any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as approved by the Human Resources department

Preferred Qualifications

  • Master’s Degree in computer science or related degree
  • Business and systems knowledge of Banner Enterprise Resource System software, Salesforce CRM system, and other relevant systems
  • Experience working in a public post-secondary educational institution (e.g., a community college, technical college, or a university)

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