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Dir., Org Development
Child Care Resource Center, Inc. in Chatsworth, California
Date Posted 06/28/2022
Nonprofit-Senior/Executive Management
Employment Type Fulltime
Application Deadline Open until filled

Dir., Org Development

Full Job Description

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

You could play a key role supporting the Human Resources Division!

General Summary:

The Director of Organizational Development is responsible for managing and supporting the assessment of organizational needs and the design, implementation and evaluation of programs that facilitate the professional development and continuous learning of all team members and effectively collaborating with key stakeholders on key initiatives that impact the organizations strategies. As a key member of the Human Resources Division, the Director of Organizational Development is responsible for staff oversight of the L&D and Org Development department. The Director of Organizational Development will be responsible for designing, developing, and improving organizational structures, practices, trainings, and culture that leads to optimal scaling of our growing organization. This role creates impact by helping to formulate learning philosophy & strategy and executes an integrated L&D approach to disseminate knowledge and institute learning through technology and other learning channels.

The Director of Organizational Development is expected to work a fulltime, hybrid (on-site and remote) schedule and have presence in CCRC’s various offices by working in a hoteling manner as needed.

Essential Duties And Responsibilities

Organizational Development, Learning & Development, and Change Management (80%)

  • Leads the work of a team that studies organizational structures, business and operating procedures, reporting relationships, and team interactions.
  • Provides enterprise-wide leadership of change management, including creating, maintaining, and enhancing an Organizational Change Management Toolkit and associated processes, and acts as the Change Management lead on complex special projects.
  • Consults with leaders on organizational development and change management needs, supporting and facilitating customized strategies and solutions that drive sustainable change and build leader/organizational capability.
  • Assesses business needs in the areas of talent management, succession planning, performance management, and change management in collaboration with stakeholders; provide solutions that support the achievement of business goals and objectives.
  • Collaborates with key stakeholders including VP CHRO, HR Team, Program Directors, and Managers on the development of frameworks, processes, and strategies to support employee development, career pathing, future skilling and reskilling and determine pathways for success and retention of key talent.
  • Partners with the Employee Relations department to monitor the annual performance appraisal and Human Resources Planning (HRP) process including preparation, communications, training, systems, execution, and cross functional partnerships
  • Oversees the development of innovative solutions to performance issues or competency gaps and monitors program progress to completion. Develops and validates tools meant to measure employee productivity, performance, or engagement.
  • Serves as an advisor to coaching and assessment practices and programs.
  • Executes coaching and mentoring programs including executive coaching, mentoring, peer coaching and management of external coaching consultants.
  • Sets clear direction for direct reports to align and deliver on goals, prioritizes work as needed while enabling team.
  • Collaborates effectively cross functionally and achieves results with and through others.
  • Oversees OD and L&D supplier relationships and engages in evaluation of vendor services.
  • Stays abreast of organizational development trends and advanced thinking around solutions to further development talent and organizational effectiveness.
  • Oversight of all learning and development programs, processes, and projects.
  • Executes an integrated L&D approach to disseminate knowledge and institute learning through technology and other learning channels including oversight of the LMS program.
  • Partner across functions to integrate learning initiatives with our growth approach
  • Work closely with leaders and team members to design, build, pilot and embed L&D programs
  • Develop ways to measure and communicate success and ROI of learning initiatives
  • Lead assessment of learning needs, development of curriculums and content, facilitation of live and virtual learning; build instructional design capabilities to be disseminated across the organization
  • Benchmark competitors and external thought leaders for new ideas and best practices
  • Builds internal networks to access expertise and relationships with other department or functional leaders and to leverage functional area knowledge
  • Will be an active member of the CCRC training community of practice.

Organizational Effectiveness, HR Data Analytics and Metrics (20%)

  • Partners with the entire HR division on the management and execution of HR Data Analytics including HR Reporting Dashboards (Turnover, Headcount, Bench Strength) and overall people analytics of the organization to make effective business data driven decisions.
  • Partners with HRIS and IT to ensure data integrity, functionality, analysis, communication and understanding of Dashboards and Scorecard.
  • Leads employee engagement efforts, including engagement survey execution, data analysis, executive presentations, action planning and vendor management.
  • Develops employee exit survey including survey design, process for administering, data analysis, action planning, vendor management and updates to HR and the business.
  • Leverages data to evaluate strategies and programs measuring the achievement of established goals and action plans and results.
  • Conducts applied research on best and future practices pertaining to organizational development, change management, leadership development, and talent management.

Non-Essential Duties And Responsibilities

These duties include tasks that are required and comprise less than 5% of daily functions for this job:

  • Keep up to date with developments in organizational change, knowledge management, and innovation by reading relevant journals, attending seminars/conferences and attending courses as needed.
  • Participate on Agency Management teams as needed
  • Maintain confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
  • Maintain technological security in accordance with Agency policy and legal requirements.
  • Attend mandated trainings and meetings and seek out staff development opportunities.
  • Work as a team member with all staff and maintain a positive work ethic.
  • Act conscientiously in performing routine duties
  • Other duties as assigned

Job Specifications

Minimum Required

  • Education: Bachelor's degree in Business Administration, Human Resources, Industrial and Organizational Psychology, Finance, Economics or Quantitative Analysis
  • Experience: Experience in the following areas may be demonstrated simultaneously in prior positions.
    • 5 years’ experience supervising staff
    • 5 years of relevant industry experience, including:
    • Working knowledge of learning and development practices, including instructional design methods.
    • Extensive Lean/Continuous improvement experience.
    • Experience leading enterprise wide cross functional highly impactful projects.
    • Experience presenting to the highest levels of leadership.
    • Experience managing large change initiatives and change methodologies, including conducting change stakeholder and impact assessment, change strategy, conducting communication and training needs assessments, measurement plans and executing on change plans.
    • Advanced experience of research design, instrument validation, data integrity and analytics and psychometrics.
  • Technical Requirements:
  • Intermediate proficiency with Microsoft Office Suite
  • Demonstrated ability to gather, compile, and analyze research data and present data in tabular, pictorial, and graphic form required.
  • Excellent analytical, organizational, and planning skills with an ability to prioritize drive and complete multiple projects under stringent deadlines, and to respond to changing priorities is essential.
  • Excellent problem solving, with an ability to take disparate sets of quantitative and qualitative data and drive to innovative solutions, required.
  • Excellent interpersonal, influencing, written and oral communication skills essential.
  • Behavioral:
    • Be honest, reliable, and dependable.
    • Respect and maintain rights and privacy of all staff, parents, and children.
    • Effective communication, working collaboratively with adults and children, able to demonstrate a supportive attitude to families.
    • Demonstrated ability to build relationships with employees at all levels of the organization and in the community and perform in a broad range of environments including academic and business.
    • Cooperative work, effective Organization skills and Customer Service; collaborative teamwork, accurate work product, strong problem solving skills, effective critical thinking, ability to make independent decisions/judgement, work comfortably in at risk environments.
    • Must be at ease operating in a dynamic team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable.
    • Demonstrated leadership skills, with direct responsibility for managing project teams, budget, and schedule.
    • Demonstrated history of delivering high quality results on schedule and within budget.
    • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
    • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and manage client escalations effectively.
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
  • Adherence technological security in accordance with Agency policy and legal requirements.
  • Travel: This position is expected to regularly travel to CCRC’s offices as well as community offices/ events throughout Los Angeles and San Bernardino County. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and DMV clearance required.
  • Work Schedule: full time Monday through Friday. This position is classified as exempt and may be required to work additional hours including, non-traditional work schedules such as early mornings, late evenings, and weekends.
  • Work environment: Hybrid (remote, in-office, on site at community events/ meetings)
  • Background & Health Clearance Requirements:
  • COVID-19 Vaccination: As a federal contract holder, CCRC is required to ensure that all CCRC employees are fully vaccinated or have an approved medical or religious exemption on or before December 8th, 2021. This requirement includes all CCRC employees regardless of where they work (including all new hires before they begin work at CCRC).


All minimum requirements above met, plus:

  • Education: Master’s Degree in Organizational Development, Organizational Leadership, Human Resources, or Industrial and Organizational Psychology
  • Experience: 5 years of progressive experience in Organizational Design & Development

At CCRC, passion and meaningful work is rewarded! We offer employees:

  • Competitive compensation package
  • Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
  • Basic Life Insurance and Long Term Disability paid for by CCRC
  • Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
  • Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
  • Opportunities for learning and professional development, including education reimbursement
  • Employee Assistance and Wellness Programs
  • 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Click here to learn more about CCRC!

Click here to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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