How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position.

Summary

This technology support position exists within the Department of Information Technology Services and reports to the ITS Business Support Manager, but also answers to HD full time staff.

Work schedule will be variable and may currently begin as early as 7:30 AM or as late as 6:30 PM. Individual work schedules will be negotiated at the beginning of each semester and will remain static for the duration of the semester. Work continues between semesters. Occasional work outside these hours, or on weekends, may be required.

This position is renewable each semester. Employees in this position will be evaluated at the end of each semester, and continued employment will be based upon acceptable job performance as well as growth of knowledge, skills, and abilities.

Required Qualifications:

• Must be a current University of Michigan student to be considered for this position.
• Be excited to learn about technology.
• Be enthusiastic about providing great customer service and support.
• Must have good verbal and written communication skills.
• Must be able to work in a team environment.
• Ability to follow written and verbal directions. 
• Ability to work independently, assume responsibility and exercise good judgment.
• Have the demonstrated ability to work independently and with minimal supervision in an environment with constantly changing priorities

Desired Qualifications:

• Have entry-level knowledge of PC Hardware & Software
• Have general knowledge of mobile devices, gaming systems, or other types of personal electronic devices.
• Entry-level certifications such as A+, Network+, or similar are a plus
• Ability to lift up to 50 pounds

What You'll Do

ITS Team Support: Provide support as needed for ITS teams including Desktop Support, Network Engineers, Systems Engineers, and Software Development.

Customer Support: Interact with customers to provide general troubleshooting of supported hardware and software, as well as provide support and maintenance of ITS computer labs. You will also provide Classroom Services support of classroom AV equipment, user training, equipment delivery, and inventory management.

• Provide technical support to users of PCs, Macs, and mobile devices, in response to specific requests and assignments.
• Utilize technical administration privileges to support identity and access management functions such as two-factor authentication and password management.
• Provide support to onsite and remote users.
• Prepare written instructions to assist users and to document procedures.
• Ensure compliance with University software installation and licensing policies.
• Other duties, reporting, special assignments or projects as needed and assigned.

Mission Statement

ITS is a diverse team of highly dedicated professionals committed to our students, faculty, staff, and the community. Our mission is to provide technology solutions, services, and support founded on the business needs of our campus community. We strive to support and enhance the mission of the University of Michigan-Flint. Our focus is to use technology to inspire students, empower educators, enrich administrators, and improve the state of Michigan and the world.

Who We Are

As the campus provider of innovative information technology services and support, ITS focuses on the strategic use of technology to support the university’s vision and goals in the areas of student-centeredness; excellence in teaching, learning, and scholarship; and engaged citizenship. The ITS department, comprising 10 units, provides the UM-Flint community with a wide range of computing, data networking, classroom technology, multimedia, and web services.

Our Impact

ITS empowers the campus community through technology. We provide the systems and support  that the campus community relies on to connect with the world, and with each other, in order to work, learn, and grow, both on campus and remotely.

Why Work at U-M Flint?

Being a temporary student employee, you will be able to build networking opportunities, establish a greater sense of belonging and community, and gain skills and experience that stay with you throughout your career and life choices. UM-Flint also offers competitive pay rates!

How You'll Grow

The ITS Student Technician position will work on a wide range of tasks which will provide valuable knowledge, and will give you the ability to obtain valuable and transferable skills in many different IT fields. This position will function primarily from the ITS Helpdesk and may also provide assistance as needed to the other ITS groups. Your work at the ITS helpdesk will support campus technology users, and will also support all ITS teams through gathering necessary information, performing troubleshooting, and resolving issues or escalating issues as needed.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.