How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Radiology Customer Service team is actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for patients, families and employees. The Patient Services Associate provides clerical support in the Radiology Customer Service Center and reading rooms, while providing excellent customer service to radiologists, technologists, providers, and patients.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings  

Responsibilities*

• Provide prompt and courteous assistance to the Radiologists and all internal and external customers, following the Radiology Gold Service standards.
• Work closely with Technologists, Clerical Staff, and Radiologists to coordinate and facilitate timely availability of images for interpretation and communication of results to referring physicians and departments across the health system.
• Identify and make recommendations for improvements in processes and procedures. 
• Responsible for follow through and closure of patient care related requests.
• Communicate with technical support teams to report issues and correct reporting and study errors.   
• Upload outside exams into Radiology systems.
• Process requests to send radiology records to patients and outside hospitals. 
• Perform a variety of clerical duties such as word processing, answering phone calls, emails, and pages, and preparing paperwork as necessary.

Required Qualifications*

• High School diploma or equivalent
• 3 years’ experience in customer service setting
• Ability to follow Radiology Gold Standard Customer Service guidelines consistently
• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
• Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
• Demonstrate initiative, ability to prioritize, and ability to accept direction
• Ability to utilize proper grammar
• Excellent attendance record  

Desired Qualifications*

• Working knowledge of MiChart/EPIC
• Knowledge of health system policies and procedures
• Familiarity with medical terminology
• Customer service experience

Work Schedule

40 hours

Friday-Monday 10pm-8am

Work Locations

UH B1D240

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.