Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

The Pediatric Specialties Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children’s Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Services Intermediate to support the Pediatric Pulmonary Lab.  This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.

Coordinates and provides clerical support in the Pediatric Pulmonary lab/clinic. Coordinates and facilitates communication between physicians, clinic personnel and patients regarding authorization for service and other inquiries. Assists in identifying and resolving operational problems. Provides customer service to patients by facilitating business processes including scheduling numerous patient procedures in multiple pulmonary clinics and the pulmonary lab. Coordinating complex schedules between multiple services including operating room, radiology, providers, outside vendors, State of Michigan Newborn Screen program, while supporting patient and families. Responsible for maintaining clinical testing documentation. Individual must maintain an excellent rapport in person and via telephone with patients, families, faculty, and staff within a team setting.  Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

Supervision Received

Supervision is received from the Pulmonary Lab Allied Health Supervisor.

Supervision Exercised

None.

Required Qualifications*

• High School Diploma.
• 3-4 years of experience.
• Candidate must demonstrate excellent customer service skills.
• Excellent attendance and punctuality is a must.
• Must possess excellent telephone and communication skills.
• Knowledge of medical terminology.
• Organize and shows the ability to multi-task in a fast paced clinical environment.
• Basic computer literacy with typing accuracy and speed.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

Desired Qualifications*

• Previous experience in a clinical care setting.
• Previous experience with scheduling surgical cases.
• Knowledge of Epic Care Electronic Medical Record.
• Experience with Epic OpTime.
• Experience in obtaining authorizations for procedures is desirable.
• Knowledge of University policies and procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.