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Program Coordinator, Billing and Financial Aid
University of Maryland in College Park, Maryland
Date Posted 05/19/2022
Admin-Financial Aid
Employment Type Exempt Contingent Ca
Application Deadline Open until filled

Position Number:



Program Coordinator, Billing and Financial Aid

Functional Title:

Program Coordinator, Billing and Financial Aid

Category Status:

34-Exempt Contingent Category 1

Applicant Search Category:


University Authorized FTE:



BMGT-Dean-MBA Programs

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Vaccine Protocol

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.

Position Summary/Purpose of Position:

The position is responsible for supporting students from the MS, MFin and MBA programs on all financial matters (billing, financial aid, etc) and will serve as the main student contact. This includes but is not limited to all MBA and Specialty Masters programs at the Smith School of Business. The position will assist in resolving issues and/or incorrect charges on student bills, assist with the FAFSA application process, assist with outside loan inquiries, serve in capacity of Smith as a representative for financial aid and billing processes and deliver presentations to prospective & current students, lead workshops, and information sessions. This position will act as the Financial Aid and Billing lead for the Masters Programs Office (MPO) and will act as the main liaison between the MPO and the Office of Student Financial Services & Cashiering and the Office of Student Financial Aid. The position will work directly with the Office of Student Financial Aid to improve efficiencies for the student financial aid experience and ensure all aid processes are correct each semester. In addition, the position will ensure billing processes are in kept up to date and student bills are accurate each semester. The position will also be responsible for maintaining accurate and up to date information regarding tuition and fees and will conduct benchmarking to analyze financial trends across masters programs. 

Minimum Qualifications:

Bachelors degree
3 years professional experience
Mature judgment.
Proven ability to make effective use of time, plan ahead, and coordinate multiple projects.
Highly developed organizational and computer skills, with strict attention to detail.
Friendly, flexible, service-oriented manner. 
Proven ability to communicate effectively with faculty, students  and staff.
Proven ability in oral and written communications.
Ability to work in a highly independent manner at times across functions 
Ability to work evenings and weekends for special events.

Additional Information:

The salary for this position is $30.00 per hour (Negotiable)

Posting Date:


Open Until Filled


Best Consideration Date


Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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