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OneStop Manager
Rutgers University in New Brunswick, New Jersey
Date Posted 05/18/2022
Admin-Other Administrative Positions
Employment Type
Application Deadline Open until filled

Position Details
Position Information

Recruitment/Posting Title OneStop Manager
Job Category Staff & Executive - Student Affairs and Services
Department Enrollment Mgmt&Grad Stds-Nwk
Welcome to the myRUN One Stop! The myRUN One Stop Office include the Offices of myRUN Call Center, Financial Aid, Student Accounting, Cashiering, ID Services, and Registrar. Learn more at https://myrun.newark.rutgers.edu/
Posting Summary
Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a OneStop Manager. Reporting to the Associate Vice Chancellor for Enrollment Services & Experience. The primary purpose of the OneStop student services center is to provide integrated student services regarding Financial Aid, Student Accounting, and Registration as well as other student support services which will promote a progressive and simplified student experience and a culture that supports student success.
The OneStop Manager will be responsible for, and not limited to, the following.
  • Provide oversight, strategic planning, supervision, leadership, and management of the staff and operations of the newly integrated cross-functional service in the areas of the registration, student accounting, financial aid, and call center
  • Collaborate with the directors of the student services central offices, other campuses OneStop, co-location offices, key internal and external members of the campus community to cultivate business methodologies and strategies to improve the quality of OneStop student services center policies and programs that enhances the student’s educational experience and retention initiatives
  • Responsible for budget planning, allocation of resources, monitoring expenditures, and forecasting and planning for the needs of the OneStop student services center
  • Oversee the daily operations of the center by providing leadership and planning for the needs of the office including (but not limited to) creation and development of training workshops, learning evaluations, and outcomes assessment for all team members
  • Responsible for the proficiency of the center’s team by ensuring all team members have the knowledge base to understand, interpret, and explain university, federal, and state regulatory guidelines and procedures to students
  • Work closely with the RU-N Office of Information Technology to manage all OneStop communications, call centers, website, and virtual student service platforms
Position Status Full Time
Hours Per Week
Daily Work Shift
FLSA Exempt
Grade 06
Position Salary
Annual Minimum Salary 71087.000
Annual Mid Range Salary 89978.500
Annual Maximum Salary 108870.000
Standard Hours 37.50
Union Description Admin Assembly (MPSC)
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement
Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption.  Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility .  Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC).  Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine .  Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP


Minimum Education and Experience
• Requires Bachelor’s degree in a related field or an equivalent combination of education and experience that demonstrates knowledge and understanding of office administration, organization, coordination, facilitation, and report writing.
• A minimum of five (5) years increasingly responsible experience in a college level student services department.
Required Knowledge, Skills, and Abilities
  • Bachelor’s Degree with three to five years of progressively more responsibility and work experience in a customer-service focused unit providing students services within higher
  • education
  • Three to five years of leading and/or supervising, and/or managing staff
  • Knowledge of a combination of the following areas: student accounting, financial aid, registrar, IT, project management, and customer service
  • Demonstrate ability to work well under pressure and build positive working relationships with colleagues across campus and the university
  • Ability to operate strategically and develop short- and long-term goals and methods to achieve the goals
  • Demonstrates adaptability by adjusting to new situations, solving problems effectively, and creating a team environment where others can do the same
  • Demonstrated leadership skills in past positions
  • Experience in building and motivating the productive and enthusiastic teams to fulfill the mission of the OneStop
  • Effective problem solving and team management skills
  • Excellent communication, presentation, and interpersonal skills
  • Experience in managing complex projects and leading teams
Preferred Qualifications
  • Master’s degree in higher education administration or related field
  • Knowledge of the Rutgers, The State University of NJ policies and procedures
  • Three to five years of experience working at the Rutgers, The State University of NJ or a similar multi-campus university
  • Demonstrated experience leading large, complex enterprise-wide projects and change initiatives
  • Experience in a one-stop service model
Equipment Utilized
  • Coordinate with RU-N IT and Directors of Financial Aid, Student Accounting, and Registrar to support the project management of creating forms and electronic systems to enhance the virtual and physical student services;
  • Collaborate with other campus OneStop partners when developing the brand identity of the RU-N OneStop student services center, this includes publications, online student forum listserv, staff listserv, social media campaigns, and a website to enhance communication with students and staff;
  • Proven knowledge of processing and technological applications related to student enrollment services that enhance successful program development and administration;
  • Working knowledge of the following student systems: PeopleSoft, the UniversityStudent Record Database, FAMS, etc.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number 22ST1464
Posting Open Date 05/03/2022
Special Instructions to Applicants
Regional Campus Rutgers University-Newark
Home Location Campus Rutgers University-Newark
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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