How to Apply

Apply through careers.umich.edu (click on "APPLY NOW" box above).

Summary

The General Services Department is seeking a student to assist in the parking and mail distribution service areas.

Responsibilities*

• Provide exceptional communication and customer service.
• Greet customers, guests, faculty, staff and students at the counter.
• Answer phones and route calls appropriately.
• Distribute parking permits via University System.
• Sort / deliver mail / packages.
• Answer inquiries related to facility-related issues and concerns.
• Support management in ensuring that customer’s requests are handled in a timely manner.
• Demonstrate teamwork and professionalism with co-workers. 
• Provide administrative support for the office, including, but not limited to: filing, copying, faxing, and creating professional documents in Microsoft Word, Excel, and Power Point.
• Other duties as assigned.

Required Qualifications*

• Excellent verbal and written communications skills.
• Ability to accurately handle multiple tasks while performing exceptional customer service.
• Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy.
• Ability to identify high priority concerns and prioritize accordingly to provide a timely resolution.
• Strong attention to detail and collaborative problem solving skills.
• Ability and willingness to learn quickly and put to use new skills.
• Reliable and timely attendance.
• Considerable experience using a variety of computer applications including Microsoft Office software.
• Ability to perform a variety of physical activities in extreme weather conditions, including lifting a minimum of 50 pounds, pushing, pulling, climbing, reaching, kneeling, bending, stooping, stretching, reaching, carrying, climbing stairs, etc.
• High School diploma or equivalent education.

Desired Qualifications*

• Knowledge of maintenance, facilities, construction, grounds, and utility terminology.
• College Work Study preferred.
• Morning availability preferred; hours of operation M-F 7:30 a.m. – 5:00 p.m.

Additional Information

Temporary - approx. 25 hours per week

$12.00 - $12.00 per hour, 

Nonexempt

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.