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Parent & Family Engagement Program Manager
University of Michigan in Ann Arbor, Michigan
Date Posted 05/16/2022
Admin-Other Administrative Positions
Salary $55,000.00 - $59,000.00 -  
Employment Type Full-Time
Application Deadline Open until filled

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Department Summary

The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that promote an inclusive campus climate and facilitate the successful navigation of campus life. The core work of the Dean of Students Office includes promoting a safe and inclusive campus community, enhancing students' Michigan experience, responding to critical incidents impacting students and the campus community, and recognizing and responding to the emerging needs within the student population.

As a part of the Dean of Students Office, the Parent & Family Engagement (PFE) program offers support to students' parents and families through effective communication along with a robust set of opportunities for learning and involvement.

Job Summary

The Parent & Family Engagement program manager is responsible for establishing and managing successful relationships that result in increased student success and parent/family connection to students' experiences at UM. Through extensive student development and programming knowledge, the program manager applies inclusive and creative thinking to implement quality parent/family activities. This position leads the planning and implementation of the program offerings and takes an active role in activities coordinated by campus partners. In addition, the position serves as the primary point of contact for parent/family inquiries and referrals. The program manager also contributes to the overall function of the Dean of Students Office and assists with the case management work by providing direct assistance to students as a part of the Critical Incidents Team through daytime and after-hours on-call duty.


Manage Parent & Family Program (45%)

  • Develop and execute an annual program calendar of events, including Parent & Family Weekend, welcome receptions, and monthly seminars.
  • Facilitate support and participation from Student Life and other campus partners.
  • Ensure that the program approach is inclusive in design and execution and honors diverse family structures.
  • Manage all logistics for events and workshops, including securing venues, equipment and catering, marketing and registration processes, delegating responsibilities to members of the department staff and volunteers, identifying technology and support requirements, creating and coordinating merchandise sales and distribution of giveaway items, and compile and distribute materials for workshops.
  • Identify and enlist campus units and services featured in parent and family initiatives.
  • Support the Parent Orientation program goals and outcomes by participating in program planning and implementation.
  • Develop an informative and engaging Parent and Family Engagement Calendar.
  • Recruit and train staff volunteers to assist with on-campus, hybrid, and remote activities.
  • Regularly assess program elements to ensure efficacy.
  • Contribute topical information to the Family Matters newsletter and social media efforts of Student Life, Enrollment Management, University Development, and University Communications.
  • Manage email and social media communication with families in consultation with the Associate Dean of Students and other University staff.
  • Maintain the Parent & Family website content.
  • Assist Student Life Communications in creating engaging social media content calendar, designing original posts, and responding to comments on social media platforms with guidance from the Associate Dean of Students.

Administrative Duties (30 %)

  • Create online registration for Parent and Family Weekend, manage payments, refunds, and fee waivers, and report attendee and activity financial data.
  • Gather and maintain demographic data of parents and families of incoming students.
  • Create monthly summaries of tasks, accomplishments, and future goals.
  • Collaborate with the Associate Dean of Students to analyze assessment results.
  • Serve on University, division, area, and department committees.
  • Assist with division and unit strategic planning, visioning, and assessment efforts.
  • Collaborate with the Associate Dean of Students to determine other duties which enhance and support the mission, vision, and goals.

Direct Student Support and Case Management (25%)

  • As a member of the Critical Incident Team, provide direct service to students with personal/social, physical health, mental health, financial, academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and ensure they receive developmentally appropriate interventions and support.
  • Serve as on-call staff assisting drop-ins and callers on a daily rotation during regular business hours and provide after-hours support responding to calls from students and campus partners on a weekly rotation.
  • Assess individual student needs and assist students with identifying, locating, organizing, accessing, and utilizing necessary services and resources.
  • Manage students' return to academic and campus residential environments following hospitalizations.
  • Provide a safe listening space in which to offer compassion, support, and guidance to students.
  • Guide and support students, parents, faculty, and staff as needed in navigating university policies, procedures, and resources.
  • Assist students in locating and obtaining emergency funding.
  • Facilitate notification to academic units of a critical incident(s) on behalf of students as necessary.
  • Maintain appropriate documentation for student support/critical incident case files.
  • Protect the privacy of student educational records per FERPA.
  • Maintain current knowledge and awareness of best practices and federal regulations relevant to student affairs case management.
  • Participate in weekly student support/critical incident response team meetings.

Required Qualifications*

  • Master's degree in Student Affairs Administration, Higher Education Administration, or related field.
  • Three or more years of professional experience in higher education supporting families, incoming students, or related experience.
  • Demonstrated experience with working effectively with students, parents, and stakeholders from diverse backgrounds to provide inclusive and welcoming programs and services.
  • At least 3 years of supervision experience with student or professional staff.
  • Experience in public speaking, moderating discussions, presenting content or facilitating workshops, etc.

Desired Qualifications*

  • Working knowledge of parent and family programs and services in higher education.
  • Demonstrated ability to successfully build strategic and sustainable cross-organizational partnerships, including collaboration skills to work with multiple stakeholders.
  • Work experience with an emphasis on parent/family programming.
  • Experience in Student Affairs.
  • Experience working in large, complex organizations.
  • Experience supervising student staff.
  • Experience creating and implementing a strategic plan.
  • Experience with volunteer management.
  • Experience assessing program success.

Additional Information

Position Criteria

  • Ability to work independently, solve problems, demonstrate discretion and excellent judgment, demonstrate commitment to diversity, equity, and inclusion, and delegate appropriate tasks to staff and volunteers.
  • This position requires sophisticated written and verbal communication skills. It involves public presentations and the ability to respond to sensitive inquiries with empathy, and at times, it may involve complex and independent decision-making.
  • The nature of the work requires an ability to manage stressful situations and act effectively in a crisis.
  • This position requires extensive collaboration with various departments and offices on campus.
  • Strong organization and time management skills.
  • Proven experience managing special events management.
  • Excellent interpersonal, written, and verbal communication skills.

Financial/Budgetary Responsibility

This position is responsible for administering the PFE budget of $107K, reconciling accounts, and tracking expenditures. This position also contributes to the annual budget development process by providing recommendations to the Associate Dean of Students.

Working conditions

This position requires working some evenings and weekends in conjunction with PFE programs and unpredictable early morning, evening, and weekend hours in response to the emergent needs of students and the campus community.

Physical requirements

This position requires the ability to travel to various campus locations. The person in this position routinely moves through the facility to attend meetings/events and access files or information.  The person in this position may need to move items weighing up to twenty-five (25) pounds, etc.

Direct reports

Supervision is exercised for one graduate or undergraduate program assistant.

Functional supervision is exercised for DOS staff who share responsibility for PFE efforts and other Student Life staff and volunteers who assist with activities.


This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.


Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

*Please mention academicjobs.net to employers when applying for this job*
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