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Director of Student Experience
University of Michigan in Ann Arbor, Michigan
Date Posted 05/11/2022
Admin-Student Affairs and Services
Salary $85,000.00 - $95,000.00 -  
Employment Type Full-Time
Application Deadline Open until filled

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


The College of Literature, Science, and the Arts (LSA) invites applications for a Director of Student Experience in the LSA Opportunity Hub. The Opportunity Hub reports to the Assistant Dean for Student Development and Career Initiatives and is housed under the LSA Dean’s Office. The LSA Opportunity Hub is the first stop for career exploration and opportunities for the college's 18,000 undergraduate students and serves as a resource to encourage all students to connect their liberal arts education with their goals and aspirations. Hub staff collaborate with campus partners to facilitate access to funding, employer partnerships, alumn mentors, and experiential learning opportunities both on and off campus. Through these channels, the Opportunity Hub helps students explore diverse opportunities, discover what matters most to them in their education and beyond, and put their liberal arts education to work.

We are seeking candidates who have an innovative approach to work; thrive at developing remarkable environments and experiences; enjoy creating equitable systems and processes; are comfortable with change management, have an unwavering commitment to student success; and who will actively engage in a dynamic, high-performing, collegial team environment. Candidates must prize diversity and inclusion and work to enhance the impact of the Hub in its commitment to creating access to opportunities for our diverse population of LSA students. Well qualified candidates should be able to demonstrate their commitment to or interest in the liberal arts.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.


The Director of Student Experience provides strategic leadership that requires cross-functional engagement throughout the Hub and LSA at large in developing innovative processes that enhance the LSA student journey from the moment they step foot on campus to their next venture of entering graduate school or launching into their career. This includes launching a process of Hub-wide strategic planning that will include oversight of our information services desk, Hub-wide event management, operations and administrative team, and our student intern professional development program, in strong partnership with our strategic communication efforts. This position also plays a pivotal role in developing an onboarding process, a Hub-wide training program, and improving operational effectiveness that ensures diversity, equity, and inclusion practices are integrated into the fabric of the Hub’s services.

You Will:

  • Assists in the strategic planning and development of operational objectives and goals for the Opportunity Hub that ensures successful communication, and execution of key projects and priorities to achieve organizational excellence in support of students.
  • Lead projects that require cross-functional engagement across teams from ideation through implementation centered on enhancing the student experience within the Hub.
  • Ensure that diversity, equity, and inclusion models, theory, and best practices inform planning, programming, and priorities for students. Additionally, provides strategic input and consultation on diversity and inclusion practices.
  • Facilitate diversity related workshops and presentations for internal staff aimed at developing understanding, content knowledge, and investment around topics of equity, inclusion, and belonging to better serve students.
  • Coach, supervise, and develop the Assistant Director of Hub Operations, a Student Experience Coordinator, and Executive Assistant and Administrative Supervisor.
  • Develop, design, and oversee the administration of a Hub-wide staff onboarding and off-boarding process, professional development program, and annual training program.

For a complete job description, please click here.

Required Qualifications*

  • Bachelor's degree in the liberal arts and sciences or a related field such as higher education administration, business, organizational development, project management, or human resources
  • Minimum of seven years of professional experience in an educational environment, and/or strategic planning, organizational development, or progressively responsible operations and administrative work
  • Demonstrated experience and investment in issues of equity, access, and inclusion
  • Ability to manage complex projects, and communicate cross-functionally across teams.
  • Experience working with senior-level leadership
  • Demonstrated experience supervising staff
  • Experience building and training on processes
  • Appreciation and value of the liberal arts and sciences
  • Computer competency in software applications for word processing, and spreadsheets

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA. 

To learn more about diversity, equity, and inclusion in LSA, visit lsa.umich.edu/lsa/dei.

To learn more about LSA’s Strategic Vision, visit lsa.umich.edu/strategicvision.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

This position will be posted for a minimum of fourteen calendar days. For priority consideration, please apply by May 8th.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

*Please mention academicjobs.net to employers when applying for this job*
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