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Administrative Assistant, Student & Academic Services
University of Michigan in Ann Arbor, Michigan
Date Posted 05/11/2022
Admin-Secretary and Administrative Assistants
Salary $39,000.00 - $43,000.00 -  
Employment Type Full-Time
Application Deadline Open until filled

How to Apply

  • A cover letter and resume are required for consideration for this position. The cover letter should be included in the same document as your resume and should specifically address your interest in this position and highlight related skills and experience.
  • The Ford School is committed to providing a positive and inclusive work environment. This includes providing employees with flexible work opportunities. This position will generally be expected to work in the office 4-5 days/week, with the potential for seasonal flexibility after an introductory training period.


The Gerald R. Ford School of Public Policy is looking for an energetic and committed individual to serve as a full-time Administrative Assistant in our office of Student & Academic Services. In addition to providing comprehensive administrative support, you will have primary front-line reception responsibilities for our department and Weill Hall, welcoming visitors and answering questions. You will report to the Director of Student & Academic Services.

The Ford School is one of the nation's foremost policy schools, housed at one of the world's great public universities. We inspire and prepare diverse leaders grounded in service, conduct transformational research, and collaborate on evidence-based policymaking to take on our communities' and our world's most pressing challenges. Our dedication to the public good is grounded in our core values and inseparable from our commitment to diversity, equity, and inclusion. We encourage applications from candidates of all backgrounds who will contribute to the diversity of our school. To learn more about the Ford School, read About Us.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Paid parental leave


  • Provide administrative support to the Student and Academic Services department, including answering calls and email inquiries, handling mail, routing materials, ordering supplies, recruitment and travel arrangements, purchasing card (pcard) reconciliation, and scheduling.
  • Answer routine questions regarding admissions, fellowships, registration, and academic advising.
  • Be the primary receptionist for Weill Hall, welcoming and assisting all visitors to the school, answering general inquiries, and routing calls.
  • Work with the recruitment and admissions staff to organize admission application materials.
  • Coordinate the graduate student worker's hours, delegate their tasks, and guide communication between the student worker and the Student and Academic Services team.
  • Provide support for Student and Academic Services events, and some Ford School events and student organization events. Responsibilities include coordinating and scheduling meetings and conferences, both on and off campus, including coordination of travel, facilities, hosting and other services.
  • Help with tracking and reporting student data, including student demographics, enrollment, and benchmarking data.
  • Update Student and Academic Services web content as necessary.
  • Assist the academic advisor and registrar with course evaluations and registration.

Required Qualifications*

  • An associate's degree and at least two years of customer service focused administrative support experience or the combination of education and experience that enable the performance of all aspects of this position.
  • Proficiency with Microsoft Office Suite products and the ability to learn new software applications quickly.
  • Excellent verbal and written communication skills; including the ability and commitment to working with a diverse community of students, faculty, staff and visitors of the Ford School and the University of Michigan.
  • Demonstrated attention to detail, ability to manage multiple tasks, ability to work independently and collaboratively, exercise initiative as a critical member of a small team, and function in a dynamic environment with frequent interruptions.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

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