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User Support Specialist IV
Rutgers University in New Brunswick, New Jersey
Date Posted 05/11/2022
Admin-Other Administrative Positions
Employment Type
Application Deadline Open until filled

Position Details
Position Information

Recruitment/Posting Title User Support Specialist IV
Job Category Staff & Executive - Information Technology
Department SPH-Off of Computing & Technology
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, the State University of New Jersey, is seeking a motivated User Support Specialist IV for the Office of Computing & Technology within the School of Public Health (SPH).
Under the direction of the Manager of the Office of Computing and Technology, the User Support Specialist IV supports the SPH end-user community (faculty, staff, students) in the effective access and use of University information resources and compliance with infrastructure and operating standards. The primary purpose of the User Support Specialist IV position is to provide support for all technical questions concerning desktop software and hardware.
Among the key duties of this position are the following:
  • Provides basic personal computer support functions for all SPH Computer Laboratories.
  • Provides IT helpdesk/customer service tasks such as hardware/software troubleshooting, smart classroom A/V support.
  • Maintains the SPH website via simple edits and updates.
  • Relates with the end-user community within the school in a manner that promotes confidence in the client as a professional service-oriented organization.
  • Answers end-user questions or researches and responds to the question within an appropriate time.
  • Provides and records educational content through seminars, lectures, or other mechanisms as required by OCT Leadership.
Position Status Full Time
Hours Per Week
Daily Work Shift Rotating
FLSA Exempt
Grade 22S
Position Salary PS22S salary scale
Annual Minimum Salary 56258.000
Annual Mid Range Salary 67315.000
Annual Maximum Salary 79787.000
Standard Hours 37.50
Union Description HPAE, Local 5094
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement
Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption.  Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility .  Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC).  Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine .  Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP


Minimum Education and Experience
  • Bachelor’s Degree in Computer Science, Engineering or related field or computer technology technical school is required.
  • At least one (1) year of experience in the use of desktop computing.
  • Experience with imaging software, thin client technology, and general networking concepts such as IP stacks and wireless is required.
  • Experience with a Microsoft domain infrastructure, configuring laptops, and mobile devices for wireless network, email (MS Outlook and collaboration tools).
  • Must have experience with Symantec Antivirus and Virtual Private Networks is required.
  • Equivalent education, experience and/or training may be substituted for the education requirements.
  • Valid Driver’s license is required to travel between campuses within Rutgers University.
Required Knowledge, Skills, and Abilities
  • Must have general PC knowledge.
  • Mechanical skills appropriate to perform the entry-level desktop computer support.
  • Ability to keep up with all industry standards and trends pertaining to desktops within SPH is required.
  • Familiarity with academic and public health environment applications is required.
  • The candidate should possess experience in delivering technical and/or analytical support to administrative, research, clinical and administrative missions within a biomedical, academic environment.
  • A general computing knowledge in the following areas is necessary: Win, Mac, UNIX (both desktop and laptops), networking desktop and laptops computers using IP stack, Configure Local and Networks printer (HP Jet Direct), Androids and IPhones.
  • Must keep abreast of industry trends and changes in software and hardware technologies in order to improve service levels and advance the use of appropriate technologies.
  • Effective oral and written communication skills.
  • Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint.

Preferred Qualifications
  • A+ certifications.

Equipment Utilized
Physical Demands and Work Environment
Special Conditions
  • Must be able to work a flexible schedule.

Posting Details

Posting Number 22ST1609
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Piscataway (RBHS)
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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