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Surgery Schedular
University of California, San Francisco in San Francisco, California
Date Posted 01/25/2022
Admin-Other Administrative Positions
Employment Type
Application Deadline Open until filled


Full Time


Job Summary

As a patient-focused organization, Zuckerberg San Francisco General/University California San Francisco Medical Center exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. ZSFG/UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Surgery Practice Coordinator is primarily responsible for coordinating and scheduling all outpatient and inpatient surgeries for the surgical practice. They will ensure that all surgical procedures are scheduled within a clinically appropriate time frame and will interface with patients, physicians, and hospital staff to ensure adequate communication regarding all aspects of surgical services. They will work closely with the attending and resident physicians to ensure patient appropriate surgical schedule placement and will be responsible for coordinating/scheduling all pre and post op appointments with surgeon, in addition to biometry, anesthesia clearance, and COVID testing. They may also be required to coordinate patient transportation to and from hospital, as well as work with social workers to address other patient needs related to surgery. This position will also require frequently managing complex scheduling coordination related to securing OR time outside of designated block time in the operating room. This person supports all functions of the clinical teams including but not limited to: Patient scheduling, telephone encounters, referrals, scanning, filing, authorizations, and billing. The Surgery Practice Coordinator is responsible for the maintenance of the surgery scheduling database and communications regarding data related to pending surgeries. They will adhere to the Zuckerberg San Francisco General telephone standards and is sensitive to the needs of patients, staff and providers at all times. The Surgery PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. This person is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities

Department Description

Ophthalmology became established as a department separate from Otolaryngology in 1912 at the University of California San Francisco. Since that time the Department of Ophthalmology has grown steadily and today includes the clinical facilities of three major hospitals. The Department of Ophthalmology is organized around faculty members with subspecialty skills and expertise. The department combines one of the nation's leading vision research programs with outstanding clinical care. The research and multicenter clinical facilities of the Department of Ophthalmology comprise the Beckman Vision Center.
The UCSF Department of Ophthalmology consists of approximately 230 employees including faculty, basic scientists, postdoctoral scholars, graduate students, residents, fellows, clinical and research staff. The Department is currently the #1 recipient of funding from the National Eye Institute (NEI) and Research to Prevent Blindness among peer departments nationwide. Research is further enhanced by an NEI P30 Core for Vision Research which includes equipment and support for a wide range of services such as advanced imaging, computation, rapid prototyping, IT, and histology services. The Department sponsors numerous invited speakers, research seminars, journal clubs, as well as a postdoctoral training program focused on mentorship, networking, and recognition. 

Required Qualifications

High school graduate or equivalent with four years related experience; or college degree and 6 months
related experience; or equivalent combination of education and experience.
• Strong computer skills, including basic keyboarding skills, and experience with at least two office-type
software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient
record systems.
• Ability to analyze situations, prioritize and develop solutions and make recommendations.
• Ability to work independently with minimal supervision.
• Ability to use good judgment and work independently, at time under the pressure of deadlines.
• Ability to assess situations, prioritize workload and develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/colleagues perceive interactions as positive and supportive.
• Exhibits teamwork skills to positively acknowledge and recognize other colleagues,
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Within six months of start date, based upon completion of training, the Supervisor, completes the
  proficiency checklist with the employee. This includes the following areas if applicable:

  • Enter/edit outside test results
  • Messaging (CRM) if applicable
  • 2nd calls in CRM if applicable
  • Telephone encounters
  • My open encounter
  • Staff message
  • New message
  • Route Patient advice request to providers (My Chart)
  • Patient Schedule (My Chart)
  •  Letters
  • Pools
  • Patient look up
  • Check in process
  • Check out process
  • Comment field
  • Quick note
  • Scanning

Preferred Qualifications

  • Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas:
  • patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
  • Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
  • Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred
  • Prior experience working with EMR Experience with Epic/Apex strongly preferred

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title


Job Category

Professional (Non-Clinical)

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)


Zuckerberg San Francisco General (ZSFG)

Additional Shift Details

8:30 am -5:00 pm

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