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Clinical Services Representative II
Rutgers University in New Brunswick, New Jersey
 
 
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Date Posted 01/22/2022
Category
Admin-Other Administrative Positions
Employment Type
Application Deadline Open until filled
 
 
 
 
 

Position Details
Recruitment/Posting Title Clinical Services Representative II
Job Category Staff & Executive - Administrative & Support
Department RHG - RWJ - Practice Operations
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. 
 
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. 
 
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates. 
 
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II for department of Medicine pod at the Rutgers Robert Wood Johnson Medical School. 
 
The Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
 
Among the key duties of this position are the following: 
  • Answers routine inquiries regarding physician’s qualifications, available appointment times, and directions to facility, etc., in accordance with written policies.
  • Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
  • Keeps patients waiting to be seen apprised of any inordinate delays in being seen by physician and the reason for same.
  • Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
  • Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information. 

Position Status Full Time
Hours Per Week
Daily Work Shift Day
FLSA Nonexempt
Grade 1775
Position Salary
Annual Minimum Salary 22.280
Annual Mid Range Salary 22.780
Annual Maximum Salary 23.460
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

COVID-19 Immunization Requirement
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS

Minimum Education and Experience
  • Prior experience accessing and retrieving information from a computer database. 
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Knowledge of medical terminology. 
  • Ability to understand and follow oral and written instructions. 
  • Strong oral and written communications skills. 
  • Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation. 
  • Basic word processing and computer skills. 
Preferred Qualifications
  • At least two (2) years of relevant experience in a physician’s office or other medical office setting.
  • Familiarity with billing and collections software. 
  • Prior experience in billing and collections or other business oriented processes.
Equipment Utilized
Physical Demands and Work Environment
  • PHYSICAL DEMANDS: Standing, sitting, walking, talking or hearing.  No special vision requirements. Ability to lift or exert force up to 25 lbs.

 
  • WORK ENVIRONMENT: Office environment.  Moderate noise.
Special Conditions
  • Must be able to travel to multiple sites. 


Posting Number 21ST3966
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
Location Details




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