Job Description

The Financial Aid Office at Messiah University has an opening for a part-time Financial Aid Office Assistant- part time.

Responsibilities: The Administrative Assistant provides essential support to the Financial Aid Office by serving as the first point of contact for students, families, and other stakeholders. This role is responsible for managing office communications, maintaining student financial aid records, and ensuring efficient day-to-day operations. The Administrative Assistant plays a key role in supporting financial aid processes by assisting students with outstanding requirements, recording and monitoring outside scholarships, and maintaining organized digital and physical records. Additionally, this position provides administrative support for office meetings, mail processing, and supply management.

Qualifications: High School Diploma or equivalent

Experience Required:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Experience handling office tasks, including phone and email communication

Skills, Characteristics Required for Position:
Customer Service & Communication

• Strong interpersonal skills to create a welcoming and professional environment for students, families, and staff
• Excellent verbal and written communication skills, with the ability to explain financial aid processes clearly and empathetically
• Ability to handle sensitive situations with confidence, discretion, and professionalism
• High level of cultural competency and ability to engage effectively with diverse populations
• Ability to communicate across different departments, as well as with external agencies and organizations

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Organizational & Administrative

• Exceptional attention to detail, accuracy, and the ability to manage multiple tasks simultaneously
• Strong organizational and time-management skills to coordinate office operations efficiently
• Ability to maintain accurate records and documentation related to student financial aid and office administration
• Proficiency in proofreading and editing outward-facing materials to ensure professionalism and accuracy
• Ability to work independently, prioritize tasks effectively, and follow through on assignments

Technical & Digital Proficiency

• Proficiency in Microsoft Office Suite, including document creation, data entry, and spreadsheet management
• Ability to update and maintain financial aid web content and online student resources
• Familiarity with integrated student information systems (preferred but not required)
• Basic knowledge of federal and state financial aid regulations and the ability to assist in compliance processes

Teamwork & Professionalism

• Strong collaboration skills to work effectively with Enrollment staff, student workers, and campus partners
• Dependability and punctuality, ensuring smooth office operations and timely student support
• Ability to maintain confidentiality and handle sensitive financial aid information with discretion
• Flexibility and adaptability to support a dynamic and fast-paced office environment
• Proactive approach to problem-solving, with the ability to take initiative and improve office processes

Applications: Application materials will be reviewed upon receipt and will be accepted until the position is filled. All materials must be submitted electronically using this link:
https://jobs.messiah.edu/postings/29291.

Messiah University is a Christian university of the liberal and applied arts and sciences. The University is committed to an embracing evangelical spirit rooted in the Anabaptist, Pietist and Wesleyan traditions of the Christian Church. Our mission is to educate men and women toward maturity of intellect, character, and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that enables educators and students to embrace diversity. Candidates should clearly articulate why diversity and cultural intelligence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their position.

In accordance with federal and state laws regarding non-discrimination (including Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975), Messiah University does not discriminate on the basis of age, race, color, sex, national or ethnic origin, disability, or veteran’s status in the recruitment and admission of students, the recruitment and employment of faculty and staff, or the operation of any of its programs. Consistent with our nondiscrimination statement, the University does not tolerate abuse or harassment of employees, students or other individuals associated with the University. All employees are to abide by this policy in order to provide a work environment free from discrimination. The University does not tolerate harassment by vendors, contractors or guests.

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