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Manager of Leave Administration
Rutgers University in New Brunswick, New Jersey
Date Posted 01/04/2022
Admin-Other Administrative Positions
Employment Type
Application Deadline Open until filled

Position Details
Recruitment/Posting Title Manager of Leave Administration
Job Category Staff & Executive - Human Resources
Department UHR- OneSource Service Center
The OneSource Faculty and Staff Service Center (OneSource) supports the Rutgers community by simplifying processes, improving the customer experience, and redefining the delivery of HR and Payroll services. OneSource will provide personalized care to address all the human resources and payroll inquiries for faculty and staff via one phone number and online support.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Manager of Leave Administration within the leadership team of the OneSource Faculty and Staff Service Center (OneSource).  This position will manage the administration of all aspects of employee leaves university-wide while providing and ensuring appropriate guidance and excellent customer service to employees, managers and the university community.  
Among the key duties of this position are the following:
  • Manages the daily delivery of leave administration services to faculty and staff across the university.  
  • Serves as a subject matter resource for leave administration specialists and the university community.
  • Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.  
  • Supports the development of OneSource policies and procedures ensuring that they promote leading practices and comply with relevant laws and regulations. 
  • Investigates and resolves employee issues related to leaves of absence.  
  • Establishes operational goals and objectives for all leave administration specialists.  
  • Develops and monitors the performance of leave administration specialists regarding service standards and associated KPIs for service quality, accuracy, timeliness, consistency, customer satisfaction and resource management.  
  • Coaches specialists on service delivery expectations, accuracy of operational processes, and job knowledge to enhance employee performance.  
  • Leads employee engagement and development initiatives for leave administration specialists to enhance job satisfaction and morale.  
  • Creates, fosters, and maintains a collaborative, innovative and customer focused team culture.
  • Collaborates with OneSource leadership and university leadership to develop the overall strategic plan and growth strategy for OneSource as it relates to leave administration.  
  • Makes recommendations regarding the suite of leave administration services offered in OneSource.  
  • Ensures the successful transition of strategy into tangible objectives, targets, and actions.
  • Identifies process improvement opportunities across end-to end leave administration processes and leads process and technology driven business process reengineering initiatives.
  • Updates knowledge management resources to ensure the latest information is being shared / communicated to faculty and staff.  
  • Enhances services within the case management system and prepares reports to monitor and analyze case volume and workload of leave administration specialists.  
  • Develops and maintains systems and programs for leave approvals, tracking, and notifications.     
Position Status Full Time
Hours Per Week
Daily Work Shift
FLSA Exempt
Grade 06
Position Salary
Annual Minimum Salary 69353.000
Annual Mid Range Salary 87784.000
Annual Maximum Salary 106215.000
Standard Hours 37.50
Union Description Administrators Confidential
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP

Minimum Education and Experience
  • Bachelor’s degree, preferably in human resources, business or related discipline or an equivalent combination of education and experience.
  • A minimum of five years’ experience in human resources including significant responsibility for leave administration and compliance with applicable federal and state employment and leave laws, e.g. FMLA, NJFLA, USERRA
Required Knowledge, Skills, and Abilities
  • Team leadership; employee development and training.
  • Experience with labor and higher education environments .
  • Advanced critical thinking, logic, and problem-solving skills.
  • Ability to work in a dynamic, highly sensitive environment and have excellent analytical, organizational and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Navigate, interpret, and articulate complex policies, procedures, contracts, and legal mandates.
Preferred Qualifications
  • Master’s degree, preferably in human resources management or business or related field.
  • PHR, SPHR, or other Human Resource Management certification preferred.
  • Knowledge of KPI and SLA design and analytics. 
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Number 22ST0009
Posting Open Date 01/03/2022
Special Instructions to Applicants
Regional Campus Rutgers University-New Brunswick
Home Location Campus Cook (RU-New Brunswick)
Location Details
New Brunswick, NJ 08901

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