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Senior Director of Student Financial Services
Springfield Technical Community College in Springfield, Massachusetts
Date Posted 11/26/2021
Admin-Student Affairs and Services
Salary 100,000.00 - 112,000.00  USD Per Year
Employment Type Fulltime
Application Deadline Open until filled
Senior Director of Student Financial Services
Category: Administrative and Professional RSS feed of all Jobs
Department: Student Financial Services
Locations: Springfield, MA
Closes: Open Until Filled
Type: Full-time
Position ID: 139653

The Senior Director of Student Financial Services reports to the Vice President of Administration/CFO and is accountable for the overall leadership in the areas of Financial Aid and Student Accounts. Responsibilities include the management and administration of all student financial aid programs, as well as all student billing and collections. This position has a strong understanding of financial aid regulations, including Federal Pell Grants, and effectively communicates student aid regulations to internal and external stakeholders to support student enrollment and completion. The Senior Director serves as a key Administration & Finance division leader charged with delivering service excellence and partnering strategically with the Division of Student Affairs, including Admissions, to actively contribute to institution-wide student success and institutional sustainability efforts. They also work together with faculty and staff to create an atmosphere of trust and respect in which all can succeed.

The College is seeking a dynamic leader who will work collaboratively to ensure the highest level of customer service and to leverage all available resources to enable student success. The Senior Director is expected to incorporate higher education and community college best practices into the vision, strategy, and practices of the department. The College seeks candidates who, through their work, life experiences, and service to the community, can contribute to our diversity, inclusivity, and equity goals.

Primary Responsibilities:

  • Provides leadership and management of the daily operations and functions of the Student Financial Services Department (SFS).
  • Researches, interprets, and maintains current knowledge of federal and Massachusetts state regulations in all student financial services areas to ensure the College's continued compliance with these regulations.
  • Maintains knowledge of best practices, new developments and innovative financial aid and student accounts strategies in community colleges and higher education; recommends changes as appropriate.
  • Oversees the review, verification, and timely awarding of student financial aid according to all federal, state and institutional regulations.
  • Ensures timely receipt of student collectibles and reconciliation of all federal, state and institutional financial aid programs.
  • Prepares and submits applications and reports related to the institutional participation in federal and state financial aid programs and institutional audits.
  • Supervises, supports, and mentors direct reports in assigned departments.
  • Monitors, reviews, and evaluates office policies and procedures, including internal controls, to ensure the efficient and customer-focused administration of student financial services.
  • Develops and implements improvements to office operations, work flow, application processing, and external reporting via utilization of the Colleague system and related college systems.
  • Maintains overall responsibility for planning, management and monitoring of assigned budgets.
  • Collaborates across divisions to improve the College's ability to serve students with intention and excellence.
  • Demonstrates a commitment to the philosophy and mission of a comprehensive community college.


  • Bachelor's degree (Master's preferred) from an accredited institution with five to ten years of demonstrated management experience in financial aid and/or student accounts, or an equivalent combination of education, training and experience.
  • Demonstrated, in-depth, knowledge of financial aid and/or student account principles, practices, and procedures.
  • Interpersonal skills with College personnel, a diverse student population, community organizations and related agencies.
  • A desire and demonstrated ability to lead, manage, and guide teams to meet and exceed departmental goals related to customer service and student success.
  • Experience in budget management.
  • The ability to deliver results in a complex environment despite obstacles and challenges.
  • The ability to develop, carry out, explain, and interpret policy.
  • Experience serving diverse populations and a demonstrated commitment to equity.
  • The ability to maintain effective, collaborative working relationships with internal and external colleagues and constituents.
  • Experience with Ellucian Student Information Systems (Colleague) preferred.

Equivalency Statement:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $100,000-112,000 per annum plus fringe benefits. State-funded position. Starting salary will be dependent upon qualifications and experience. Full Time, Year round position.

Position Classification: Non-Unit Professional

Work Schedule: 37.5 hours per week (Monday - Friday). Requires flexibility to work occasional evenings and/or weekends as needed.

Closing Date: December 7, 2021 or until position is filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status and details regarding how to fulfill vaccine documentation requirements will be shared during the hire and onboarding process.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

APPLICATION INSTRUCTIONS: All applicants must apply online at www.stcc.edu/about-stcc/employment by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

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