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Assistant, Information Center (Reposted with revisions 11/1/2021)
Asheville-Buncombe Technical Community College in Asheville, North Carolina
Date Posted 11/05/2021
Admin-Other Administrative Positions
Employment Type Part Time
Application Deadline Open until filled
Position Title Assistant, Information Center (Reposted with revisions 11/1/2021)
Employment Category Part Time Limited
Contract Length
Expected Work Schedule Variable
Anticipated Days Monday - Friday (100% Teleworking, optional)
Anticipated Hours Monday through Thursday 8:00 a.m. - 6:00 p.m. & Friday between 8:00 a.m. and 5:00 p.m.
Anticipated Hours per Week 25
Job Description Summary
The primary function of this position is to assist persons inside and outside the College to obtain accurate and timely information regarding Admissions, Financial Aid, the Business Office, academic programs, schedules, and other general College information. This position takes inbound calls, emails, and web chats and makes outbound calls as needed to follow up with prospective students, applicants, and other selected populations.
1. Answers phone calls and provides appropriate information regarding Admissions, Financial Aid, the Business Office, programs,
schedules and general College information to students, the community, and College employees.
2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Use good judgment and appropriately
manage escalated calls or recommend further escalation if deemed necessary.
3. Assists in obtaining and organizing accurate information for inclusion in the College’s knowledgebase website and other Information Center resources.
4. Performs data entry as needed using information gathered via phone, email, and webchat.
5. Utilizes Colleague software, the web, and any other online resources needed to locate accurate information quickly.
6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites.
7. Responds to questions and address customer concerns via email and live web chat.
8. Utilizes professional writing skills in updating various written materials and webpages, including internal reference and training materials and a knowledgebase website.
9. Performs outbound calling to prospective students, applicants, and other targeted populations as needed.
10. Contributes to the College Vision, Mission, Values, and Welcoming College statement.
11. Supports workforce diversity in all its aspects.
12. Performs other duties as assigned.
Minimum Requirements
1. Associate’s degree;
2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment;
3. Experience using Outlook, Excel, Word, and common software applications.
Preferred Qualifications
1. Bachelor’s degree
2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services
3. Experience working with college software programs, including Colleague, student databases, and online class scheduling tools;
4. Proficiency in a second language such as Spanish, an East Slavic language, and/or American Sign Language.
Special Instructions to Applicants
1. Please NOTE: This position is only funded to June 7th, 2022.
2. Official transcripts, from a regionally accredited institution, are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer.
Application Review 11/09/2021
Start Date 11/22/2021
Keep Open Until Filled Yes
Salary Range $14.85 - $16.70 per hour
*Please mention academicjobs.net to employers when applying for this job*
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