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Information Center Assistant
Tarrant County College District in Fort Worth, Texas
 
 
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Date Posted 11/05/2021
Category
Admin-Other Administrative Positions
Salary $15.00 -  
Employment Type Full Time
Application Deadline Open until filled
 
 
 
 
 

Job Title

Information Center Assistant

Posting Number

F004252

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

Clerical

Class Code

35

Pay Rate

$15.00

Location

District, Trinity River

Department

DT Information Center

Job Summary

The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.

Essential Duties and Responsibilities

• Provides phone, email and chat support within a contact center environment
• Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
• Accurately creates, escalates and closes customer cases
• Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
• Accurately creates and edits knowledge base articles
• Detail oriented with the ability to multi-task and follow procedures
• Ability to think independently and make decisions
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College
 
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• High School diploma or General Equivalency Diploma (GED
• One year experience working in a contact center environment or equivalent customer service experience 

Desired Education, Experience, Certifications, Licensures

• Associate’s degree or 60 college hours 
• Student or work experience within a college or university setting
• Bilingual: Spanish or Vietnamese

Knowledge, Skills and Ability

• Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications 
• Professional telephone etiquette with excellent oral and written communication skills

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Typical hours for this position:

Fall/Winter/Spring Semester Hours
Monday – Thursday, 10:00 a.m. – 7:00 p..m and Friday, 8:00 a.m. – 5:00 p.m.

Summer Semester Hours
Monday – Thursday, 7:30 a.m. – 6:00 p.m.

Flexibility required as schedule is subject to change based on department needs.

Posted

11/05/2021

Contact

Cayla Mathison

*

cayla.mathison@tccd.edu
Apply
*Please mention academicjobs.net to employers when applying for this job*
 
 
 
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