Under general direction, plans, organizes, directs and integrates operations of College Relations and Outreach department programs and services responsible for community outreach, matriculation and assessment of new students; determines department needs, formulates action plans and works with faculty and staff to provide student support and outreach services; develops and monitors the department budget; participates actively in District and college programs, initiatives and strategies for achieving the District's mission and institutional goals within areas of campus responsibility; and performs related duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Plans, organizes, directs, controls, integrates and evaluates the work of faculty and staff; with faculty and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of and monitors performance against the annual department budget; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.
- Directs and manages the performance of staff; directs and oversees staff selection; establishes performance requirements and personal development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Personnel Commission Rules, Board policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.
- Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment that supports achievement of the department's and District's mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment.
- Plans, organizes and implements a variety of outreach activities and programs, placement testing and advisement programs to recruit and retain prospective students and enroll them in college and in student success programs; evaluates the effectiveness of outreach efforts and provides input on District-wide matriculation and enrollment efforts.
- Collaborates with Public Information Officers to market and communicate outreach and student success efforts; coordinates and leads campus tours; coordinates or participates in large outreach, orientation and registration events on campus; coordinates logistics for major events with other departments, vendors and sponsors; performs on-site troubleshooting and problem resolution.
- Liaisons with K-12 school districts, adult education programs and community groups to plan, schedule and facilitate matriculation activities; coordinates college and District-wide matriculation events and processes including District-wide enrollment and orientation, Registration to Go Program, High School Enrichment Program and other programs targeted to recruit at-risk and underserved populations.
- Participates in the planning and implementation of the Student Support Services and Programs (SSSP) Plan and the Student Equity Plan in order to attract a variety of students to the college.
- Through subordinate staff, ensures educational counseling and the student assessment process complies with District, state and federal regulations; maintains the integrity and security of the test environment including tests, transmission and results; validates accuracy of test scoring and uploading/reporting of student test results.
- With the Institutional Research department, develops and analyzes program tracking systems and reports to assess the effectiveness of programs and services; develops and monitors various program budgets and expenditures; ensures college compliance with state-mandated program and reporting initiatives, requirements and regulations.
- Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
- Chairs and serves on college and District-wide committees including the Student Success and Equity Committee; represents the District at local, regional, state and national conferences, meetings, workshops and training seminars; makes presentations to the Board of Trustees and to other board-level groups.
- Collaborates with other District college leadership to ensure consistency of outreach and matriculation programs and services.
- Oversees the Student Ambassadors program.
- Performs related duties as assigned.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
- Requirements, guidelines, rules and objectives applicable to a college outreach and matriculation program.
- Community college curriculum, organization, operations, policies and objectives.
- Principles, methods and practices applicable to the design and implementation of public relations, community outreach and marketing programs.
- Applicable federal, state and local laws, rules and regulations, including the Family Educational Rights and Privacy Act and California Education Code and Administrative Code provisions related to community college admissions, registration and recordkeeping.
- Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
- Principles and practices of sound business communication.
- Research methods and analysis techniques.
- Principles and practices of effective management and supervision.
- Principles and practices of strategic planning.
- Basic principles and practices of organizational improvement and culture change.
- Safety policies and safe work practices applicable to the work being performed.
- Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.
Skills and Abilities to:
- Plan and direct activities of assigned departmental staff involved in student outreach and matriculation programs.
- Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
- Analyze and make sound recommendations on complex student recruitment, retention and assistance issues.
- Work collaboratively with other District directors and managers and the community and provide expert advice and counsel to develop solutions to complex issues.
- Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
- Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
- Develop and implement appropriate procedures and controls.
- Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
- Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
- Communicate effectively, both orally and in writing.
- Understand, interpret, explain and apply applicable laws, codes and ordinances.
- Represent the District effectively in dealings with students, community groups and the public.
- Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
- Operate a computer and use standard business software.
- Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE
Graduation from an accredited college or university with a major in education, organizational psychology or another related field and seven years of increasingly responsible experience in college student services, at least two of which were managing or supervising a program involving the outreach and matriculation process; or an equivalent combination of training and experience.
A master's degree in educational administration, counseling or organizational behavior or a related field may be substituted for two years of experience.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and lift up to 10 pounds and occasionally up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd. Please attach to your application a copy of your degree or unofficial transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.
ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.
All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.
APPLICATION REVIEW AND ASSESSMENTS
The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process.
The assessment process will include a written assessment (40% weight) and an oral interview assessment (60%). Passing score is 75% out of 100% on each testing section.
INITIAL ASSESSMENT TENTATIVELY SCHEDULED FOR SEPTEMBER 7, 2021
The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.
Candidates who attain a passing score on each part of the assessment will be placed in rank order on a districtwide Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. The eligibility list will be used to fill current vacancies in this classification for at least six moths. The current vacancy is at Fresno City College.
PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.