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Vice President of Student Services
Walla Walla Community College in Walla Walla, Washington
Date Posted 08/05/2021
Executive-Administrative Vice President
Employment Type Fulltime
Application Deadline Open until filled

Walla Walla Community College (WWCC) invites nominations and applications from individuals who will provide exceptional and distinguished leadership as we strive to advance our institutional mission which is dedicated to excellence in service to our diverse communities. WWCC is a collegial institution comprised of innovative and motivated faculty and staff who are committed to student success. WWCC is embarking on a new strategic vision, and you will participate in this work as a leader at one of the top community colleges in the nation. It is anticipated that the Vice President of Student Services will begin this role Fall 2021/Winter 2022.

About Walla Walla Community College
WWCC has achieved local, state, and national recognition for student achievement and economic development. Locally, the Walla Walla Valley Chamber of Commerce selected the College for its Community Catalyst Award, recognizing the College’s leadership and role in leading the transformation of the regional economy. In 2006, WWCC’s Enology and Viticulture Program received the Award for Governor’s Best Practices by former Washington Governor Chris Gregoire. In 2013, WWCC was awarded the Aspen Prize for Community College Excellence.

WWCC is a dynamic, comprehensive, and highly respected institution established in 1967 to meet the higher education and workforce needs of the region’s population. Located in rural, southeast Washington State, WWCC serves students via two campuses and two corrections facilities with locations in Walla Walla, Columbia, Garfield, and Asotin Counties (total population of approximately 89,000) as well as bordering counties in Oregon and Idaho. The college headcount for 2020-21 was 2,620. Our WWCC Quick Facts page offers a quick snapshot of our student population.

The College currently offers 65 degrees and 52 certificate programs across four sites: the Walla Walla Campus, the Clarkston Campus, the Washington State Penitentiary, and Coyote Ridge Corrections Center. WWCC offers a comprehensive curriculum of academic and workforce training programs, including two highly successful Bachelor of Applied Science (BAS) degrees. In addition, WWCC offers courses through extended learning, dual-credit and alternative high school programs; workplace learning centers; outreach learning programs, and lifelong learning opportunities. This includes the fun and educational Kids’ College in the summer and Quest, a program that offers short courses to senior community members.

WWCC remains learner centered and committed to community needs. WWCC’s mission is to inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. WWCC strives to utilize an equity-minded lens as we evolve our policies, procedures, institutional values and practices. The College is committed to the continued growth, implementation and success of our strategic plan for equity and inclusion at all our campuses and through the communities we serve.

The College is accredited by the Northwest Commission on Colleges and Universities (NWCCU) and several program-specific governing entities. More information on the College and its current strategic plan can be found by visiting our About Us page.

Role of the Vice President of Student Services
The Vice President of Student Services provides leadership and is responsible for the administration of a comprehensive student services program that supports the College’s access and student success missions and the promise of transforming lives through education.

The Vice President is responsible for providing leadership in the planning, coordination, and evaluation of the student services programs aimed at enhancing student recruitment/re-engagement, access, retention, and completion. This position is responsible for upholding student rights and responsibilities within the context of federal and state mandates. The Vice President reports directly to the President and is a member of the president’s executive leadership team.

Essential Functions
The following functions and responsibilities will be accomplished by working with the Student Success Center (advising, counseling, career services, and disability support); the Office of Admissions and Records; the Office of Student Financial Support; the Department of Outreach/Recruitment; Student Life/Activities; Athletics; the Campus Assessment Response and Education (CARE) Team/Behavioral Intervention Team (BIT); and Student Support Services (TRiO).

Leadership & Supervision

  • Provide leadership for the Student Services division and collaborate with the president’s Executive Leadership Team in support of the College vision, mission, values, and strategic plan.
  • Provide leadership and expertise in enrollment management as it pertains to outreach and recruitment, onboarding, retention, and completion.
  • Build organizational capacity in relation to recruitment and outreach, specifically data-driven recruitment strategies, community engagement, K-12 partnerships, and effectively engaging traditionally underserved populations, e.g., Latinx, non-traditional students, and first-generation college students.
  • Provide leadership that leverages organizational capabilities to create effective, results-oriented systems.
  • Provide leadership in support of strategic initiatives, policy development, accreditation compliance, and outcomes assessment.
  • Provide leadership, guidance, and vision in athletics.
  • Provide leadership, guidance, and vision in student life.
  • Oversee the implementation of Guided Pathways - collaboratively and inclusively with Instruction.
  • Delegate and organize the CARE/BIT membership and leadership.
  • Oversee commencement ceremonies through a college-wide participatory committee.
  • Develop and implement effective strategies designed to enhance student retention.
  • Provide leadership and supervision over the enumerated functional areas of the College.
  • Ensure compliance with the Standards for Student Services of the Northwest Commission on Colleges and Universities.
  • Advocate for student-centered decision-making that advances the diversity, equity, and inclusion of students.
  • Help to build a campus culture of inclusion and equity.
  • Promote professional development opportunities for staff.
  • Provide leadership for student wellness, mental health, the prevention of substance abuse, etc.
  • Collaborate with internal stakeholders and external partners to stay current and future-focused with our student services.
Fiscal Responsibilities
  • Oversee Student Services operational budgets and the Service and Activities (S&A) budget.
  • Secure and oversee the administration of grants to enhance Student Services programs and manage grant-funded programs.
Assorted Responsibilities
  • Serve as Student Code of Conduct Officer who is responsible for enforcing Student Code of Conduct and carrying out standards of due process.
  • Work collaboratively and in coordination with the CARE Team/BIT.
  • Serve as the college’s ADA/Section 504 Compliance Officer.
  • Serve as Deputy Title IX Coordinator.
  • Provide situational guidance and management of judicial affairs as stated in WA RCW 9A.44.138 (Sexual Offender Registration), Cleary Act and in compliance with city, county, state, and federal programs.
  • Keep informed of the status of Federal (Title IV), State, and local financial aid programs.
Institutional and Community Service
  • Represent the College on the Washington State Student Services Commission, at other appropriate local and state/regional meetings, and community boards.
  • Participate in the College’s outreach activities and events.
  • Serve on the college-wide Emergency Response Team and assist with campus emergency incidents.
  • Serve on various College committees and perform other duties as assigned by the President.


The successful candidate will have the ability to:

  • Demonstrate a commitment to equity diversity and inclusion.
  • Demonstrate administrative leadership.
  • Identify and implement programs to address College needs in a complex and dynamic environment.
  • Experience supporting student success among Latinx populations.
  • Exhibit strong management skills, ensuring employee and department accountability.
  • Demonstrate budget planning and administration.
  • Exhibit excellent written, verbal, and interpersonal communication skills.
  • Demonstrate high standards of integrity, discretion, and service.
Required Qualifications
Equivalent education/experience may substitute at the discretion of the College
  • Master’s Degree
  • 5 or more years of progressive management responsibility in higher education
  • Experience in student services in higher education
  • Title IX training
Desired Qualifications
  • Doctorate degree in counseling, educational leadership, or related field
  • Management of student code of conduct and judicial affairs
  • Experience developing strategic enrollment management, student retention, and completion plans
  • Grant writing and grant management experience
  • Bilingual, especially in Spanish/English

Conditions/Terms of Employment

This administrative position is exempt from the provisions of the Fair Labor Standards Act. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. Official college transcripts required at time of hire. Candidate may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. The college is a tobacco free institution.

Annual salary range: $127,000 - $132,000. The college has an excellent benefit program including paid sick leave; medical, dental, life, and long-term disability insurance; retirement and two optional deferred compensation programs. All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP). All administrative exempt staff set aside 1% of their gross salary in a Health Reimbursement Arrangement (HRA) (VEBA). All exempt employees are required to participate in this program. Walla Walla Community College requires all employees to participate in direct deposit for payment of salary.

Required Application Materials

This position will remain open until filled. For priority consideration, applications should be received by September 6, 2021. To qualify for consideration, applicants must meet required qualifications and competencies and submit a complete application packet, which includes the following:

  • Online NEOGOV application.
  • Cover letter (in the cover letter, communicate your philosophical and personal approach to leadership in student services and how you meet each of the qualifications of the position)
  • Curriculum vitae or comprehensive resume
  • Contact information for five professional references
  • Unofficial transcripts for all earned degrees; official transcripts are required prior to an official start date.
  • Responses to the supplemental questions.
NOTE: All the above are required to ensure your consideration for this position.

WWCC reserves the right to not fill this position, reject all applicants, reopen the position or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please call NEOGOV Applicant Support at 1-855-524-5627.

Walla Walla Community College is committed to provide equal opportunity and nondiscrimination for all educational and employment applicants as well as for its students and employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including gender expression/identity, marital status, age (over 40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or service animal by a person with a disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990, and any other applicable Federal and Washington State laws against discrimination. To qualify for veteran's preference, you must attach a copy of your DD214 or NGB 22. The Human Resources Office is accessible to persons with disabilities. If you need accommodation in the application/ employment process, please call (509) 527-4323 - TDD (509) 527-4412.
*Please mention academicjobs.net to employers when applying for this job*
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