United Way of the National Capital Area (UWNCA) seeks an innovative and dynamic individual to serve as its Director, Research and Evaluation. Reporting to the Vice President, Community Impact and Engagement, s/he will be responsible for providing leadership to oversee and align the collection, management, and architecture of all data for the organization’s portfolio of projects that contribute to the UWNCA’s mission, vision, and annual goals and objectives. S/he is responsible for developing evaluation tools and strategies to measure, track and report on community outcomes utilizing comprehensive community data and other information resources. Working at a community level to build specific partnerships for long-term results; provides the forum for setting priorities through dialogue, and examination of education, health, financial, and human services assets and needs. The Director, Research and Evaluation is responsible for translating complex data and evaluation outcomes into actionable metrics and sharing findings/learnings with both internal and external audiences. A critical role of the position is supporting and educating staff, partner organizations, and the community in the planning, implementation, and understanding of data collection and analysis. The Director, Research and Evaluation will work closely with partners and their data staff to access and analyze data in support of program objectives. Successful candidates will demonstrate the ability to communicate and successfully work with diverse individuals and groups.
- Establish a method to monitor and evaluate program outcomes and the ability to track programmatic and community-level data with a focus on outcomes.
- Manage grants and evaluate grant compliance.
- Track and manage outcomes to community-level data.
- Measure, track and report community outcomes as they relate to community impact division’s projects and initiatives. Access community information assets and needs and direct initiatives to address the development and dissemination of information related to human services. Drive the ongoing collection and analysis of community indicators. Develop continuing opportunities for community input and feedback.
- Work in partnership with CI division directors and staff to execute the strategic plan and implement new processes and approaches to achieve goals and ensure that the entire organization is focused on UWNCA’s mission.
- Document data and evaluation policies and procedures and cross-train others to ensure backup for functions.
- Provide technical assistance to funded partners regarding program development and outcome measurements.
- Obtain and keep current professional certifications as necessary to perform the job.
- Participate in online training, webinars, and when possible, attend seminars to keep abreast of industry and system best practices and enhancements
- Create custom reports, maintain current reports, and train program staff to build regional and site-level reports to provide regional and site-level program data.
- Design and lead research requests when needed.
- The research includes finding and analyzing community-level data, regional data, and publicly available data sets.
- Work with external evaluators and serve as the project lead and point of contact on external evaluations.
- Create a data system that monitors progress.
- Identify root causes to establish Community Indicators.
- Ensure training to increase knowledge of outcome measurement process and data submitted by partner agencies.
- Other duties as assigned to achieve the mission of UWNCA.
- Communicate with external initiatives (local, state, and nationwide) and learn from their evaluation efforts.
- Act as a point of contact with others interested in learning more about our evaluation efforts.
- Hire, train, and supervise staff.
- Participate in Community Impact Team directors and manager's meetings to provide leadership for the division.
- Commitment to excellence and to the mission of UWNCA.
- Internally motivated to recognize and act on opportunities to further the mission of UWNCA.
- Problem-solving skills - looking for better, faster, innovative ways to complete tasks.
- Flexibility skills - must be able to perform and prioritize multiple tasks. Ability to manage conflicting and changing priorities, adapt, and lead through ambiguous projects.
- Ability to appropriately present information and research in written, electronic, and oral forms to diverse target markets.
- Meticulous attention to detail.
- Project management skills - able to manage and complete tasks and meet project deadlines. Must be detail-oriented, accurate, and have excellent proofreading skills.
- Ability to maintain confidential and sensitive information.
- Ability to adapt to a changing work environment and to operate effectively with diverse groups and organizations.
- Ability to operate with a high level of autonomy and decision-making responsibility.
- Must be a self-starter and team player, with a positive outlook and the ability to manage ambiguity and change, proficient in identifying solutions and opportunities.
- Excels in providing customer service; demonstrates courteous, discrete, and professional demeanor with all customers/stakeholders and fellow staff.
- Able to work collaboratively in a team with a solution-oriented mindset.
- Builds relationships; thinks and acts strategically.
- Can conduct multiple projects with minimal supervision.
- Exhibits decisiveness – takes initiative in identifying problems and solutions.
- Demonstrates good judgment under pressure.
- Manages quickly changing priorities and resulting workflow.
- Able to follow through and deliver tasks and projects on time.
- Communicates effectively.
- Attention to detail and superior accuracy in work delivered.
- Proficiency in spreadsheet and word processing applications.
- Strategic Relationship Building
- Product Development and Implementation
- Adaptability and Change Management
- Cross-Functional Capability and Collaboration
- Embracing and Managing Change
- Entrepreneurial and Innovative
QUALIFICATIONS AND REQUIREMENTS:
- Relevant education, training, and certifications in measurement, program evaluation, statistics, and data analytics.
- 3 - 5 years of related professional experience working in applied research settings or testing organizations in the areas of human service, education, and or community health.
- Expert level proficiency in Excel, analytical, and data visualization software (e.g., Clear Impact, Tableau, Alteryx, etc.)
- Collective impact experience preferred.
- Experience supervising staff preferred.
- Access to a car, a current valid Driver's License, and a satisfactory driving record are conditions of initial and continued employment.
- The employee must be able and willing to travel as deemed necessary by his/her supervisor to all communities throughout the National Capital Area served by UWNCA. Able to work irregular hours such as early or late evening hours (before or after office hours).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- The person in this position frequently communicates with Leadership, Staff, and the Public. Must be able to exchange accurate information in these situations.
- This person must be able to participate in meetings on and off-site 25% of the time.
- This person must be able to utilize public and or their own transportation for visits around the national capital area.
- Weights of up to 30 pounds are occasionally lifted (carrying devices provided).
The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of incumbents.