Openhouse is a non-profit organization in San Francisco working to build housing, direct services, and community programs that are welcoming and inclusive of lesbian, gay, bisexual, and transgender (LGBT) seniors. Openhouse reduces isolation and empowers LGBTQ+ seniors to improve their overall health, well-being, and economic security. As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state, and national levels.
The Manager of Intergenerational Programs (MIEP) will directly supervise and support staff on a key Openhouse Government contract: Intergenerational Programming in order to increase access to critical supportive programming and social engagement activities for LGBTQ+ seniors in San Francisco. Working collaboratively with the Manager of Community Engagement Programs, Manager of Community Services, and their teams, the MIEP will play an integral role in reducing isolation and increasing the health, well-being, and social support for LGBTQ+ seniors, especially BIPOC LGBTQ+ seniors.
The MIEP will support the Openhouse Community Engagement Coordinator, Volunteer Engagement Coordinator, and Food Support Coordinator in order to increase authentic connections between LGBTQ+ people of different generations in San Francisco. The MIEP will develop strategies to reach and engage isolated LGBTQ+ seniors, recruit committed volunteers to provide emotional and practical support and increase community connectedness through dynamic programming. The Manager of Intergenerational Programs is a full-time position and reports to the Director of Community Engagement Programs.
DUTIES AND RESPONSIBILITIES:
The Manager of Intergenerational Programs will provide leadership and management support in the following key Openhouse programs and areas 1) Intergenerational Programming, 2) Volunteer Engagement, 3) Special Events/Outings, and 4) Community Outreach, 5) Quality Assurance and Contract Compliance.
- Intergenerational programs are offered through various platforms that include virtual programming, onsite programming at Openhouse’s Community Center designed to create a bridge into social services programs that are both geographically accessible and welcoming to LGBTQ+ older adults and LGBTQ+ adults with disabilities. Included in the Intergenerational programs is the Friendly Visitor/MISCI program, which matches LGBTQ+ seniors with trained volunteers from LGBTQ+ or allied communities of different ages for the purpose of mentorship across generations, social and emotional support, thereby reducing social isolation and increasing their ability to socialize or maintain support networks.
- Ensure team is providing high-quality service and support to seniors to foster and sustain relationships with volunteers.
- Collaborate with support services team and programming team to ensure a welcoming referral into the Friendly Visitor/MISCI programs.
- Volunteer Engagement amplifies the resilience and perspectives of LGBTQ+ individuals across the lifespan to build stronger communities. In this time of COVID, Openhouse volunteers are even more critical to our mission of reducing social isolation and increasing community connectedness for LGBTQ+ seniors. Volunteer engagement is responsible for creating opportunities for LGBTQ+ seniors to become and remain civically engaged in Openhouse programs.
- Provide direct oversight to the Volunteer Engagement Coordinator to recruit, train, and coordinate diverse volunteers, including Employee Resource Groups (ERGS) with the well-matched skills for each position as needed, including weekly Home Delivered Grocery sorters/packers and drivers, support calls made by phone, special deliveries of meals or gifts, leading classes or support groups via Zoom, and eventually post Shelter in Place, large groups for special events and activities.
- Provide direct oversight to the Volunteer Engagement Coordinator to sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to empower Friendly Visitor volunteers.
- Special events/outings include annual events such as Fall Feast, LGBTQ+ Senior Prom, Pride, and other events offered to encourage seniors to feel connected to the LGBTQ community and less isolated.
- Community Outreach can include identifying community resource fairs in diverse multigenerational LGBTQ+ and aging specific settings and at partner agencies. Developing outreach materials about Openhouse Intergenerational for distribution to new participants and potential volunteers. Delivering community presentations to LGBTQ affinity groups to develop cooperative and dynamic community partnership opportunities.
- Quality Assurance and Contract Compliance
- MIEP is responsible for ensuring delivery of services and maintaining contract compliance with Intergenerational Programming.
- Meet with Program Managers and Director of Programs monthly to review and analyze the effectiveness of agency programming; explore prospective group topics (target population, duration, location, etc.); and identify resource needs.
- Annual Program Monitoring and Reporting to Dept of Disability and Aging Services (DAS).
- Ensure staff is conducting program evaluations and satisfaction surveys twice per year in collaboration with other OH program managers to elicit feedback from seniors and volunteers in order to maintain high-quality programming tailored to program outcomes.
- Management of data collected on intake forms and satisfaction surveys using internal databases and external reporting systems.
- Other Duties as Assigned by the Director of Programs or required by temporary or short-term staffing shortages.
A minimum of 3 years of experience in successfully supervising staff serving seniors or other vulnerable communities; and all candidates who are committed to racial and gender equity, justice, inclusion, and eliminating ageism in our communities and have the following types of experience and qualifications will be considered:
- Experience providing social and supportive programming to diverse older adults or equivalent experience working with other populations with unique socialization and service needs. (Required)
- Self-starter and avid learner who takes initiative to anticipate opportunities and challenges and who has a problem-solver mindset. (Required)
- Strong interpersonal skills and exemplifies cultural humility when delivering and receiving constructive feedback from supervisors, colleagues, and constituents. (Required)
- Self-identified, relationship-builder who has experience with intra-program coordination or working across different programs to achieve a mission-critical goal. (Highly Valued)
- Excited to learn and use emerging online platforms to follow up and maintain volunteer involvement and engagement tracking. (Highly Valued)
- Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members. (Highly Valued)
- Ability to translate the life experiences and skills of LGBTQ older adults to foster confidence and empower them as agents in their own aging process. (Highly Valued)
- Ability to collaborate with a multi-disciplinary team to effectively build community partnerships. (Required)
- Able to recognize and affirm—and/or willingness to learn—that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability. (Required)
- Understanding of—and commitment to—social justice, and a desire to support and advance a personal, as well as an organizational, culture of diversity, equity, and inclusion. (Highly Valued))
- Active, informed, and engaged participation in Openhouse’s intentional training in anti-oppression and anti-racism work. (Required)
Compensation is competitive and commensurate with experience. The salary range is $70-72K. Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment. Openhouse is committed to racial and gender diversity and offers staff training presented by the Racial Equity Institute and Trans-Cultural Bridge. This position is eligible to participate in a 401(k) first day of the quarter following one year of service with an agency match.
Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Openhouse actively seeks diversity in its staff, and we invite applications from people from a variety of backgrounds. We are searching for candidates of color, candidates in the LGBTQ community, and candidates who identify personally at any part of the incredibly rich gender spectrum. Systemic inequities in hiring have caused women, people of color, LBTQIA+ folks, and others to apply to jobs only if they meet 100% of the qualifications. Openhouse encourages you to break that statistic and apply, as no one ever meets 100% of the qualifications. We look forward to your application.
Job Type: Full-time
Pay: $70,000.00 - $72,000.00 per year
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute/Relocate:
- San Francisco, CA 94102: Reliably commute or planning to relocate before starting work (Required)
- Management: 3 years (Required)