Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
Hire, train, supervise, develop and evaluate staff.
Develop and manage budgets, oversee purchasing and generate reports.
Be able to step in when staff are unavailable in any of the three support areas.
Articulate a vision and advocate for the ongoing development of assessment, tutoring, and library services.
Develop, implement, and assess strategic goals for each of the areas of oversight.
Communicate and market services to internal audiences.
Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs
Represent assessment, tutoring, and the library on appropriate academic and professional committees, boards, etc. at the regional, state, and national level.
Participate in training as necessary to stay abreast of appropriate technical areas.
Assessment Center Administration:
Ensure the administration of exams through the Center to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to campus roll-up sites or locations that deliver placement or other exams outside of and/or without a dedicated Testing Center.
Ensure that all Testing Center staff charged with exam administration meet vendor process and administration requirements.
Manage the scheduling of activities in the Center.
Manage record keeping and reporting of center activity. Keep records of all Testing Services exam administration conducted on the campus and campus roll-up sites and other information as necessary to provide reports in a timely manner.
Measure and maximize Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.
Work alongside Career Coaching and Employer Connections and Academic partners on curriculum and/or training that includes exam administration.
Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings.
Stay abreast of knowledge about academic assessments, certifications and exam providers.
Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed.
Tutoring Center Administration:
The Director will be expected to tutor in content area of expertise for a minimum of five hours per week
Oversee the day-to-day operations of the tutoring center, including scheduling, data-collection, and facilitating relationships between tutors and faculty
Train and develop content tutors
Library Services Administration:
Supervise the selection and evaluation of library collections appropriate for the academic curriculum and related needs of Ivy Tech students, staff, faculty, and community constituencies.
Provide leadership in information technology issues in close collaboration with peers in technology, distance learning, and instruction.
Provide leadership for the integration of Information Literacy into the curriculum.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Supervision Received: Vice Chancellor of Academic Affairs
Supervision Given: Full-time and part-time support services staff including proctors, tutors, and managers.