The Strategy Associate for Programs is responsible for working with the Chief Clinical and Program Officer (CCPO) to assess the performance of each program area to include: Intermediate Care Facilities (ICF), Waiver Homes, Koinonia Enterprises (KE), and Transportation. The Strategy Associate works with the CCPO to develop achievable goals and implement processes that improve organizational effectiveness and build a sustainable competitive advantage. Also performs administrative assistant functions for the CCPO, VP of Programs, and VP of Business Development.
To be successful as a Strategy Associate, you should have Process Improvement, Organizational Development (OD), Project Management, Change Management, and training experience with outstanding communications and presentation skills. You should be a strategic thinker with strong organizational and problem-solving skills. The strategy associate will work collaboratively with colleagues within the Koinonia programs to ensure consistency with agency strategies, regulatory compliance, policies and procedures, mission, and guiding principles.
Strategic Analysis (30%):
- Deploy various assessments of program departments as part of the agency's strategic and programmatic planning objectives.
- Develop logic models and work plans to guide project teams.
- Support the program executive team with reporting on the progress made with the implementation of various technological systems, as well as workflow and process optimizations designed to support the organization with meeting its strategic and programmatic objectives.
- Identify and work to remove any development and project roadblocks to ensure that the goal remains on task and meets the specified timeframes of implementation or completion.
- Proactively communicate the status of all initiatives, including issues and risks to management along with recommendations and solutions.
- Collaborate with the BI team to identify business analytics that highlight and assist in the assessment of current strategic initiatives.
- Review deliverables to ensure that they meet expectations.
Change Management (10%):
- Support the Chief Clinical and Program Officer with developing change communications and readiness assessments.
- Supports the CCPO with all assigned administrative duties to ensure high-level strategic initiatives are kept timely.
- Develop change management plans in collaboration with Executive Sponsors.
- Monitor organizational change initiatives to assess progress and barriers to success
- Develop change sustainability plans
Strategy Deployment (30%):
- Coordinate the planning and execution of the program's initiatives to ensure they meet defined expectations within an allotted period of time showing value and purpose.
- Establish clear ownership for project tasks, ensuring that team members have the tools needed, providing support, and being accountable to deadlines and anticipated outcomes.
- Coordinate and facilitate the delivery of project objectives on time, demonstrating efficiency, and maintaining budgetary guidelines.
- Work collaboratively with colleagues to maintain thorough knowledge and service capabilities, ensuring appropriate levels of communication, as needed.
- Define and maintain all implementation processes, including managing the lifecycle, being accountable to outcomes, and the specific mission.
- Providing training, as needed, to ensure total team understanding.
Research and Mergers and Acquisitions Project Support (20%):
- Research trends, market changes, and opportunities in the IDD community.
- Supports efforts related to mergers, acquisitions, and program integrations. Actively support, monitor, and analyze post-merger and program integrations. Recommend adjustments and additional support if needed.
- Supports efforts related to all new business, growth, and strategic initiatives
Customer Service (10%):
- Recognizes individual person's (customer's) needs and expectations.
- Interacts with peers and colleagues and all other customers with the understanding that service is our reason for existence.
- Displays a positive attitude. Responds positively to changes and demonstrates the ability to be flexible in their work environment.
- Ability and willingness to work with co-workers, customers, supervisors, other Koinonia personnel, and management.
- Complies with the requirements of checking e-mails regularly.
- Responsible for the proper use of the payroll system. Accountable for the accuracy of employee time and data input.
- Accountable for the accurate and timely submission of financial data to the Finance Department. Submits expense reports on a timely basis. Submits accurate records for billable services for billing purposes.
- Responsible for the processes to ensure the confidentiality, security, and integrity of data and that the information is maintained and protected against loss, destruction, tampering, and unauthorized destruction or use
- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; able to build morale and group commitments to goals and objects.
- Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
- Synthesizes complex or diverse information; collects and researches data to industry trends; designs appropriate workflow and procedures.
- Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
- Manages field demands/changes and time-sensitive demands and demonstrates the ability to deal effectively with frequent changes, delays, or unexpected events.
- After a defined period of time, possesses an excellent understanding of the IDD field, including regulatory compliance, services structure, reporting requirements, accreditation certification standards, and other applicable systems.
- Bachelor's Degree in a related field or business.
- Two years' experience in project planning / organization required
- Experience with project management in a nonprofit or business environment preferred.
- Project management certification preferred.
- Understanding of the accreditation process (e.g.-CARF)
- Experience with Lean Principles, Organizational Development, and Change Management preferred.
- Knowledge of HIPAA, state and federal guidelines on privacy, transactions, and security
- Must understand all aspects of the IDD world or have the capacity for quick learning of these concepts.
- Strong analytical skills and systems thinking.
- Well-developed communication and presentation skills.
- Ease at negotiating and resolving conflict with a cooperative style.
- Current licenses, as applicable
- Proven experience in working in a multi-disciplinary environment
- Valid Ohio Driver's license
- Must have vehicle liability insurance