May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of student barriers and current evidence-based solutions
• Experience working with diverse individuals and groups
• Strong interpersonal skills and effective problem-solving skills
• Excellent customer service skills, including the ability to effectively follow up and follow through
• Knowledge of and sensitivity to the needs of individuals from underserved populations
• Demonstrated ability to communicate effectively, both orally and in writing and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion
• Demonstrated ability to prioritize and manage multiple tasks; work in a demanding, fast-paced environment with changing priorities; and adhere to required timelines meeting work priorities and objectives
• Demonstrated proficiency using Office 365, Google Suite, and similar applications
• Demonstrated ability to work independently and in a team environment
• Desire to learn and grow in the role
• Ability to track program outcomes, set measurable objectives, and work toward those targets

• Work experience in higher education areas such as financial aid, academic/career coaching, or advising
• Experience using tools such as EAB Navigate, PeopleSoft SIS, & Canvas
• Education in related field or a combination of equivalent education and experience
• Demonstrated experience in fields such as higher education, financial aid, counseling, social services, education, or related areas.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.