Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We've made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.

We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Free wellness-related apps, Employee Assistant Program, and a comprehensive mental health care platform are accessible for you and your dependents.

JOB SUMMARY

The Operations Manager reports to the Assistant Director of Operations & Student Retention and is accountable for supporting teachers by tracking data on student outcomes and assisting with assessments and transcript requests. They will lead the team in recruiting students, managing student information, and auditing for compliance with California Ed. Code regarding Independent Studies. Additionally, the Operation Manager works closely with the Principal and Director of Student Services to ensure consistent application of all Five Keys policies and excellent support for all students.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you will support the Five Keys mission by creating a work environment of mutual respect and fairness while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding

The Operations Manager supports multiple in-custody and community sites in the Northern California region, including but not limited to Alameda, San Francisco, and Marin counties.

JOB DUTIES AND RESPONSIBILITIES

Student Services

• Recruit students in jail facilities and manage community student referrals
• Orient students to the Five Keys independent studies program
• Manage student information in the SIS, including enrollments, withdrawals, and transcript requests
• Work with the CIA team and teachers to facilitate CASAS testing on site
• Respond to student requests and meet with students needing interventions, in collaboration with teachers and the principal
• Work collaboratively with teachers and administrators to keep students on track to graduate
• Assist in managing and documenting student progress, including attendance, grades, behavior, and graduation
• Track and re-engage students released to the community
• Refer students to partners that provide re-entry services, e.g. substance use disorder treatment, housing, and employment

Compliance Audits

• Maintain confidentiality when dealing with student and staff information
• Ensure all Five Keys student policies are being met with regards to unit completion, transcript analysis, and map to graduation by conducting audits of student records
• Audit Work Progress Reports on a monthly basis and communicate findings to the principal

Partner Relationships

• Maintain an office space onsite at the detention center Monday through Friday during school hours
• Establish and maintain relationships and communications with Sheriff's Department staff
• Abide by Five Keys and Sheriff's Department policies and procedures
• Ensure that security policies and measures are consistently implemented and adhered to
• Maintain relationships with community organizations to increase the effectiveness of student referrals, e.g. community college, employment, housing, and substance use disorder services
• Provide partners with any requested data and documentation related to student outcomes

Teamwork

• Provide weekly updates to the Principal
• As a central part of the school administration, be available for periodic school-wide tasks such a graduation and event planning, emergency class coverage, and staff training
• Communicate and collaborate with SOS staff and managers
• Attend all meetings and perform all other duties as assigned

KNOWLEDGE AND SKILLS

• Critical thinking and problem-solving skills
• Excellent decision-making and leadership capabilities
• Excellent written, verbal, and interpersonal communication skills
• Collaborative work style, employing flexibility and transparency
• Ability to maintain student information systems and report data on a regular basis
• Adept using G-suite, phone, internet/email, and databases
• Willingness and ability to grow professionally to adapt to evolving school environments
• Commitment to the mission, vision, and values of Five Keys
• Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with students or community or program partners
• Ability to handle multiple deadlines and tasks simultaneously

EDUCATION AND WORK EXPERIENCE

• Prior experience with school operations required
• B.A. or equivalent work experience required
• Prior experience working with justice-involved individuals preferred

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Satisfactory results of a Live Scan (criminal background investigation)
• Successfully obtaining jail clearance for positions working in county jails or probation locations
• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Moderate to high noise level
• Work environment varies from site to site
• Moderate to extensive degree of physical and emotional stamina
• Some personal safety risk working in underserved communities
• Must be willing and able to work in a correctional facility, travel throughout the area to community sites, and travel state-wide to various locations or meetings as needed

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).