The Program Administrator will provide vision, support and general oversight for Trenton/Mercer County Maternal Child Health Programs and services. This includes day-to-day coordination and oversight of the Safer Cities Initiative in the City of Trenton and ongoing collaboration with Maternal Health Stakeholders. This project will address persistent disparities in perinatal health in the greater Trenton area by identifying high-risk pregnancies early and providing high-risk birthing parents with enhanced services and support.
Under the direction of the VP, the Program Administrator will assist in supervision, implementation, assessment, record keeping, outreach and short-term care coordination of client-focused services in collaboration with the Trenton Health Team’s Maternal Child Health Stakeholders.
Key Responsibilities: Work with and at the Capital Health OB/GYN Clinic-Trenton, overseeing the initiation and stabilization of programs at the Clinic and collaborating with the Maternal Health Stakeholders to address clinical and community challenges identified through the risk alert system and disparities dashboards. Provide assistance in supervision of and leadership, guidance and support to ensure contractual agreements and agency program goals are met, including levels of service and outcomes.
- Work closely with the CHSofNJ’s Maternal Child Health Team, particularly with the Women’s Health Advocates and Community Based Doulas who provide ongoing preconception, prenatal and postnatal services to Capital Health patients.
- Supervise program staff and student interns utilizing the agency’s approved model of supervision on a regular basis (Supervision for Success) when applicable.
- Work with staff to resolve problems related to job performance and/or client concerns.
- Plan, organize, administer, review and evaluate the work of the Safer Cities Initiative.
- Monitor Level of Services for contracts and participate in the development and implementation of new program policies in order to meet expected levels of services and contractual operations.
- Coordinate activities with hospital staff and establish new partnerships and community collaborations to meet program and client needs, including the development of the monthly calendar.
- Work with the VP of Strategic Planning, Prevention and Community Engagement to develop creative strategies to improve program efficiency, effectiveness and sustainability.
- Generate reports on a regular basis for internal and external reviews using Evolv.
- Assist VP of Strategic Planning, Prevention and Community Engagement with program development and accountability, including the development of goals and objectives for our annual Blue Book, evaluations of prior year’s performance, monthly program statistics, accreditation, program policies and procedure manuals, etc.
- Establish and maintain relationships with other agencies and organizations to collaborate on community needs and services.
- Assist VP of Strategic Planning, Prevention and Community Engagement in the planning of team meeting and lead agency-wide Maternal Child Health management meetings, workshops, trainings and conferences as needed.
- Develop and implement programs and special projects to meet contract goals and objectives.
- Complete and review Critical Incident Reports and Child Abuse and Neglect Reports if needed.
- Work closely with VP of Strategic Initiatives, Prevention and Community Engagement during RFP submissions, grant reviews and technical assistance meetings.
- Attend contract meetings and represent the agency on committees as needed or alongside Vice President.
- Collaborate with Marketing, Development, Communications and/or Volunteer Departments regarding marketing event planning, volunteers, and in-kind donations when applicable to support the overall program participants.
- Work with IT Department in repairing, rearranging and any other technical needs from the programs.
- Work closely with Human Resources in the process of hiring new employees.
- Perform other related duties
General Program Administrator Responsibilities
- Monitor Client Satisfaction Questionnaires for all programs and services.
- Complete Blue Books for all programs and services under their supervision.
- Participate in Knights Meetings and Management Team Meetings.
- Manage program-related databases and monitor quality assurance.
- Work with the Vice President to develop and implement program policies and procedures.
Minimum of a bachelor’s degree from an accredited institution of higher learning. Additional education and related experience is preferred, such as a Master’s degree in a health or social service related field.
Minimum of three (3) years of supervisory experience working in a non-profit social service, child welfare, early childhood or maternal child health setting; minimum of two (2) years working with primary and secondary prevention services. Experience working with state and county contracts.
- Computer literate
- Flexible hours and a varied work schedule including evenings and weekends. Schedule will be determined and coordinated in agreement with the Vice President
- Respect racial, ethnic, cultural and class differences of all clients and staff
- Ability to speak other languages (including Spanish) is a plus