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Student Services Associate
Union County College in Cranford, New Jersey
Date Posted 06/10/2021
Admin-Student Affairs and Services
Employment Type Fulltime
Application Deadline Open until filled

The Student Service Associate is the initial contact with students seeking entry into the college and with existing students seeking services. The Associate will provide guidance and direction; therefore she/he must be fully familiar with every aspect of student services that a prospective or current student may utilize.

Characteristics, Duties, and Responsibilities
  • Provides direction, process overview and information to students, parents, and others regarding: the College admission process, registration, financial aid, student account functions, College programs, activities and student services. Provides referrals for the Americans with Disabilities Act and other special needs.
  • Monitors services and flows of traffic in the Student Development One Stop Centers.
  • Performs cashiering function as well as clerical tasks including (but not limited to) heavy telephone and in person inquiry, preparing correspondence and mailings, data input, filing reports, scanning of documents, opening and distribution of mail.
  • Responsible for the review and correct payment processing, posting of account charges and payments, processing tuition waivers, resolving account inquiries, and receiving documentation from special billing type students.
  • Supports Student Service Generalists and Specialists in performance of their duties as it relates to programming (i.e.: Financial Aid Literacy workshops, New Student Orientation).
  • Support the testing center for proctoring of classroom tests, administration of CLEP, and ESL testing, as well as other associated tests.
  • Ability to exercise impeccable customer service skills in establishing and maintaining effective working relations with students and College community. Must be able to service multiple students at once.
  • Performs other duties as assigned.
Education Requirements

Associate degree required.

  • Minimum of one (1) year of office & customer service experience.
Competencies and Skills Required
  • Competency in Word, Excel, Outlook & Windows required
  • Proficient in utilizing multiple computer platforms & applications simultaneously.

Knowledge and Abilities:

  • Must be able to read, write and speak English, ability to read, write and speak Spanish is a plus.
  • Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty and other staff members.
  • Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.

Terms of Employment:

Physical Demands and Work Environment
  • This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
  • Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
  • Work may require long periods of standing.
  • No or very limited exposure to physical risk.
  • Some travel required.
Additional Information

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services.

Union County College is an EEO/AAP Employer/Protected Veteran/Disabled
============== Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. ==============
We offer a comprehensive benefits package for full-time faculty and staff which includes twenty medical plans to choose from including PPO, HMO and HD plans offered by BC/BS and Aetna, three dental plans including two PPOs and one DMO offered by Delta Dental of NJ, and a pension plan with seven investment carriers. We also offer twenty vacation days, ten paid holidays, and a ten week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at Union County College, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment

Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Open Date
Close Date
Open Until Filled

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • * How did you hear about this employment opportunity?
    • Public Job Posting on UCC.edu
    • Internal Job Posting (Paper Posting)
    • Personal Referral
    • Agency Referral
    • Print Advertisement/Publication (IE: Sunday Star Ledger)
    • Linked-in
    • Facebook
    • NJ.com
    • HigherEdJobs.com
    • HERC.org
    • Other Website Not Listed
    • Other Source Not Listed
  • * If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put “N/A” in the answer field.

    (Open Ended Question)

  • * Describe a situation when you tried to solve a problem with ideas and methods that had not been tried before. What was the result?

    (Open Ended Question)

  • * Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial?

    (Open Ended Question)

  • * How do you decide which tasks take priority when organizing a complete project?

    (Open Ended Question)

  • * Do you have a valid New Jersey Drivers License?
    • Yes
    • No
  • * Effective September 1, 2011, the “New Jersey First Act” contains new residency requirements for most public officers and employees. Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey?
    • Yes
    • No
  • * If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field.

    (Open Ended Question)

Optional & Required Documents

Required Documents
  • Resume/CV
  • Cover Letter
  • Unofficial Transcripts (official due upon hire)
Optional Documents

Union County College does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.
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