The IT Associate is responsible for supporting all end-user and desktop-related technologies used within the organization; ranging from telephones to computers to software, this person has a direct impact on the productivity of colleagues. The IT Associate will offer the first and second tiers of technical support for the Foundation, with a focus on timely response, resolution to technical issues, and customer service; escalating unresolved issues in a timely manner to senior IT team members.
The IT Associate has the capacity to influence existing business processes in order to increase the efficiency of the Foundation.
In this role you will:
Provide first and second tiers of technical support for the organization, offering timely, courteous service to fellow colleagues. Troubleshoot laptops, phones, printers, mobile devices, and their associated software and peripherals, escalating as necessary. Manage the use of the Foundation's ticketing system; triaging, following-up and the closing of tickets on a continual basis.
Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions. Document standard business processes.
Manage incoming and outgoing of personnel, as pertaining to IT requirements. Create user accounts in various systems.
Assist IT team with various projects.
What we're looking for:
Associate degree in a technical field required, Bachelor degree in a technical field preferred
1-3 years of experience in a technical support role.
Ability to problem solve. Excellent judgment and decision making. Ability to work independently and with a team. Ability to multi-task and re-prioritize on an ongoing basis.
Expertise in Microsoft operating systems and applications: Windows 10, Active Directory, Office 2016, Office 365.
Experience supporting Mac OS 10.7+ and troubleshooting desk and smart phones: ShoreTel, Android, iPhone.
Experience supporting cloud storage platforms/systems: Dropbox, Microsoft OneDrive, Microsoft SharePoint
Microsoft and other technical certifications desired. Familiarity with scripting (VBScript, PowerShell), Microsoft SharePoint, Group Policy, WSUS, HP products, and Web-based ticketing systems a plus.
Strong reasoning and excellent written and verbal communication skills. Ability to rapidly and independently learn new technologies
About the Clinton Foundation
Building on a lifetime of public service, President Clinton established the Clinton Foundation on the simple belief that everyone deserves a chance to succeed, everyone has a responsibility to act, and we all do better when we work together. For nearly two decades, that premise has energized the work of the Foundation in overcoming complex challenges and improving the lives of people across the United States and around the world.
As an operating foundation, we work on issues directly or with strategic partners from the business, government, and nonprofit sectors to create economic opportunity, improve public health, and inspire civic engagement and service. Our programs are designed to make a real difference today while serving as proven models for tomorrow. The goal of every effort is to use available resources to get better results faster – at the lowest possible cost.
We firmly believe that when diverse groups of people bring resources together in the spirit of true cooperation, transformative ideas will emerge to drive life-changing action.