Reporting directly to the Senior Director, Talent Solutions (Learning) the Director, Talent Solutions (Training Enablement) is responsible for driving delivery strategy and consistent implementation across Talent Solutions programs at Year Up. The Director, Talent Solutions (Training Enablement) will ensure that delivery teams are equipped with messaging, content, resources, tools and the skills necessary to deliver with quality. The Director, Talent Solutions (Training Enablement) will determine short and long-term priorities that drive outcomes. The Director, Talent Solutions (Training Enablement) will define and implement delivery standards across the organization. They will ensure that delivery teams are making data-driven decisions and will measure the success of delivery programs.
The Director, Talent Solutions (Training Enablement) will define and drive quality and will ensure & measure consistency across sales and delivery teams. They will work cross-functionally to navigate corporate partner feedback and implement plans to drive delivery alignment. The Director, Talent Solutions (Training Enablement) will ensure consistent outcomes in a range of in-person or virtual courses, training pathways, staff on-boarding & development, and facilitated workshops in order to meet or exceed Year Up’s defined standards that span in-house and outside training providers, including higher education partners.
In keeping with Year Up’s values, the Director, Talent Solutions (Training Enablement) will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.
- Training Delivery: Direct the planning, organizing, and capacity building across all aspects of talent delivery that lead teams to deliver experiences that drive Year Up’s value proposition in the marketplace (including but not limited to deploying playbooks, building course maps, staffing planning, engaging & on-board delivery teams, curating standards and driving org-wide alignment)
- Center of Excellence: Serve as subject matter expert in the delivery of scalable OY training programs, drive all aspects of delivery design (including but not limited to engaging cross-functional cohorts and attending external conferences to share resources, capture learnings & provide oversight to optimize Year Up’s delivery engine)
- Enablement Innovation: Evaluate, develop, and recommend new practices, processes and tools to support the learning experience for staff and students with a focus on optimizing Year Up’s delivery model trough technology enabled solutions (including but not limited to implementing LMS strategy, overseeing technical deployment and managing the support of the LMS, setting the operational goals of the team and working cross-functionally to execute on these goals)
- Community Knowledge Sharing: Consistently engage in learning about innovations, successes, challenges, and experiences of other individuals, organizations, and communities engaged in work connected to High Support, High Expectations. Represent the organization in conversations, working groups, learning spaces connected to the subject matter in an effort to exchange information and support the continuous bi-directional learning and driving of learning agenda
- Project Coordination: Own a portfolio of training projects by maintaining project plans, timelines, milestones and action items that span all phases of training design activities across the phases of training design projects (including but limited to all research, working group engagement and pilot tracking and evaluation)
Year Up Citizen
- Live the values of Year Up and integrate them into one’s work on a daily basis
- Participate in special projects and initiatives that support the effectiveness, growth and impact of Year Up
- Serve as student advisor/mentor, and potentially at times participate in Learning Community with local sites
- 7+ years’ experience in delivering academic programs or working in academic affairs in a secondary or postsecondary environment, experience with 18-24 opportunity youth a plus
- Experience in program development and implementation a plus
- Experience teaching in secondary or post-secondary institution and/or equivalent experience facilitating training in a workforce development setting
- Experience with implementing an organizational LMS strategy a plus
- Demonstrated experience using data to drive improved student outcomes
- 3 years’ experience in customer service with a proven track record of maintaining positive relationships with clients/customers
- Mastery of the MS office suite, with exceptional PowerPoint content development and presentation skills
- Demonstrated experience in managing a project and communication across multiple functions at all levels of an organization
- Deep commitment to a solutions-oriented and design approach to problem solving
- Demonstrated experience delivering quality outputs with limited time and resources via a creative, “whatever it takes” approach
- Ability to plan, introduce, and lead a process that enables high quality growth while maintaining clear communication with stakeholders
- Strong customer service, project management, and quality control skills
- Good resource planning skills
- Excellent leadership and customer service skills
- Demonstrated track record of leading cross-functional teams; ability to navigate complex organizational structures
- Accepts change as an important part of Year Up's culture
- Strong organizational and time management skills with attention to detail
- Strengths in meaningful relationship building and managing through influence
- A professional and resourceful style with the ability to work independently and as a team player
- Enjoy working in a fluid, dynamic organization with a minimal amount of direction
- Ability to lead, willingness to be led, and comfortable with situational leadership
- A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
- Understanding of the Opportunity Divide and its drivers
- Commitment to diversity and inclusion
COMPENSATION & BENEFITS:
- Salary: Competitive and commensurate with relevant experience and skills.
- Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
- Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
- Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)
Year Up is a national 501(c)3 wo rkforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults; and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has served more than 30,000 young adults since its founding in 2000. Year Up has a presence in 27 U.S. cities, including Arizona, Baltimore, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
COMMITMENT TO DIVERSITY:
Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/
As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Please submit a thoughtful cover letter and resume through our website.